Cloud-based Service Management
Try Efecte for Free
Try Efecte for Free
Try Efecte for Free

Efecte IT Service Management

Boost your productivity with field-tested IT practices and workflows.

Download buyers guide

Efecte IT Service Management

Boost your productivity with field-tested IT practices and workflows.

Download buyers guide

Read how we have helped our customers

Discover all our customer cases.

SHOW Customer cases

Try Efecte's ITSM for free for 14 days

Discover Efecte IT Service Management for free and see how it fits your needs.

TRY IT NOW

How Does Efecte ITSM Help Boost your IT?

IT Service Management solutions are the backbone of IT organizations. Efecte makes work seamless across different practices though the one-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution. You gain full situational awareness of your IT operations.

"We had a collection of 10 different systems. Now Istekki operates only two main systems: Efecte and another integrated system for invoicing."

Kristo Jokela, Customer Service Director
Istekki

Efecte ITSM Agile

An Agile Solution for Agile IT

Embrace Agile ITSM with Kanban boards and tools promoting self-organization. Move past a static approach of assigning tasks and allow your experts to shine. Expand and incorporate other business areas using SAFe principles, ensuring your organization is never held back.

Unparalleled End-to-End Experiences

Streamline end-user interactions with our intuitive self-service portal. Simplify reporting and task management with standard or custom reports and dashboards and automate any process using our intuitive, drag-and-drop workflow engine.

Download our solution description to learn more about the standard features of our platform.

A TCO which Can't Be Beat

Get started from day one with the out-of-the-box practices, workflows, and reports within Efecte ITSM. Efecte ITSM includes quarterly feature upgrades to make sure that your IT practices will never fall behind. Easily expand or customize any services, practices, or configurations to meet your exact needs.

Learn just how easy it is to build the exact ITSM solution you need with Efecte. Watch our on-demand webinar, How to Build Custom Applications in Efecte (build-your-own) to see how you can expand our ITSM baseline.

Certified Solution for Quick Deployments

Efecte was the first vendor to receive Serview's Certifiedtool certification for all 19 ITIL 4 practices. We also have out-of-the-box solutions for HR Service Management (HRSM), Identity Governance and Administration (IGA), and many more areas.

But don't just take our word for it

We were named as a Rising Star by ISG in their Provider lens report in 2021 for Enterprise Service Management. Read the full report here.

What makes Efecte ITSM Different?

Mobile-first Self-Service Portal

Our self-service portal is build using responsive UI that automatically adjusts to any browser size and doesn't require any downloads.

Advanced Reporting Tools

Online reports and dashboards can easily be created and tailored by any user. 

Codeless Workflow Engine

Our workflow engine allows any administrator to drag-and-drop design automation using pre-configured building blocks without the need for coding. 

Fully Functional ITSM Baseline

Deployable within days instead of weeks due to our comprehensive and certified baseline. 

Efecte ITSM is a comprehensive solution Including all the IT practices you need!

Availability Management

Automatically document, calculate and create alerts surrounding the availability of your key services.

Learn More

Capacity & Performance Management

Plan, forecast, and record CIs capacity and performance.

Learn More

Change Enablement

Maximize successful changes by assessing risks, reviewing approvals and managing the schedule.

Learn More

Demand Enablement

Create a dialog and promote co-creation with end-users through suggestions and improvements.

Learn More

Deployment Management

Clearly plan and deliver new deployments or changes to live environments.

Learn More

Feedback Management

Develop and improve services by requesting, reporting, and reviewing service feedback.

Learn More

Incident Management

Decrease organizational downtime by simplifying incident reporting, categorization, and processing.

Learn More

Information Security Management

Automate responses to security incidents reducing reaction times and improve compliance.

Learn More

Knowledge Management

Centralize and categorize known solutions to issues and promoting self-help with our self-service portal.

Learn More

Measurement & Reporting

Improve decision making by using an ITSM solution that includes extensive measurement and reporting tools.

Learn More

Monitoring and Event Management

Reduce repetitive actions relating to monitoring with automations and notifications.

Learn More

Problem Management

Standardize the processing of complex issues requiring workarounds through links, analytics, and reports.

Learn More

Project Management

Simplify IT project management by planning, delegating, monitoring, and managing every project and task.

Learn More

Relationship Management

Create clarity into your organization's relationships with customers, service providers, services, and employees.

Learn More

Release Management

Reduce the introduction of issues or problems with proper planning, testing, and contingencies.

Learn More

Risk Management

Create standard records, actions, and processes relating to identified risks and their associated assets.

Learn More

Service Catalog Management

Manage services and their usage improving availability, processing, and reporting.

Learn More

Service Configuration Management (CMDB)

Centralize, categorize, monitor, and report Configuration Items (CIs), assets, and more.

Learn More

Service Financial Management

Use Service Financial Management to keep track of your costs center or service allocations and service and asset costs.

Learn More

Service Level Management

Improve efficiencies by tracking SLAs, reviewing reports, and receiving notifications if they are exceeded.

Learn More

Service Validation and Testing

Create standard service validation and testing templates to improve reporting, reliability, and visibility.

Learn More

Service Request Management

Simplify making requests, approvals, and delivery by centralizing offerings.

Learn More

Supplier Management

Record, report, and integrate supplier details and performances to gain insight into your service providers.

Learn More

Top 10 AI use cases for your ITSM

Watch a webinar about the TOP 10 AI in ITSM use cases and a live demo of the Virtual Coach AI feature.  

The business case for ITSM?

Read our guide for step-by-step instructions for building a business case for ITSM.