Efecte IT Service Management

Boost your productivity with field-tested IT practices and workflows.

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Efecte IT Service Management

Boost your productivity with field-tested IT practices and workflows.

Request A Demo

Get ready for Jira Service Management Server end of life

Research in Action (RiA) names Efecte as the Top Vendor for IT and ESM Pureplay Solutions

Service Management trends in 2024

Read our thoughts on 5 upcoming trends in ITSM.

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Do you need help in selecting an ITSM partner?

Read our IT Service Management Buyer's guide and get suggestions on things to consider and questions to ask.

Get the guide

Efecte ITSM Essentials

The fast, affordable way to start with Service Desk and grow to Service Management 

Offering key ITSM processes and capabilities out of the box, Efecte ITSM Essentials lets you start fast and grow when you’re ready—providing a quick, easy on-ramp to modern Service Management.

How Does Efecte ITSM Help Boost your IT?

IT Service Management solutions are the backbone of IT organizations. Efecte makes work seamless across different practices though the one-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution. You gain full situational awareness of your IT operations.

"We had a collection of 10 different systems. Now Istekki operates only two main systems: Efecte and another integrated system for invoicing."

Kristo Jokela, Customer Service Director

Efecte ITSM Agile

An Agile Solution for Agile IT

Embrace Agile ITSM with Kanban boards and tools promoting self-organization. Move past a static approach of assigning tasks and allow your experts to shine. Expand and incorporate other business areas using SAFe principles, ensuring your organization is never held back.

Unparalleled End-to-End Experiences

Streamline end-user interactions with our intuitive self-service portal. Simplify reporting and task management with standard or custom reports and dashboards and automate any process using our intuitive, drag-and-drop workflow engine.

Download our solution description to learn more about the standard features of our platform.

A TCO which Can't Be Beat

Get started from day one with the out-of-the-box practices, workflows, and reports within Efecte ITSM. Efecte ITSM includes quarterly feature upgrades to make sure that your IT practices will never fall behind. Easily expand or customize any services, practices, or configurations to meet your exact needs.

Certified Solution for Quick Deployments

Efecte was the first vendor to receive Serview's Certifiedtool certification for all 19 ITIL 4 practices. Since 2023, Efecte has been part of the PeopleCert ATV program. We also have out-of-the-box solutions for HR Service Management (HRSM), Identity Governance and Administration (IGA), and many more areas.

But don't just take our word for it

We were named as a Rising Star by ISG in their Provider lens report in 2021 for Enterprise Service Management. Read the full report here.

What makes Efecte ITSM Different?

Mobile-first Self-Service Portal

Our self-service portal is build using responsive UI that automatically adjusts to any browser size and doesn't require any downloads.

Advanced Reporting Tools

Online reports and dashboards can easily be created and tailored by any user. 

Codeless Workflow Engine

Our workflow engine allows any administrator to drag-and-drop design automation using pre-configured building blocks without the need for coding. 

Fully Functional ITSM Baseline

Deployable within days instead of weeks due to our comprehensive and certified baseline. 

Efecte ITSM is a comprehensive solution Including all the IT practices you need!

Availability Management

Automatically document, calculate and create alerts surrounding the availability of your key services.

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Capacity & Performance Management

Plan, forecast, and record CIs capacity and performance.

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Change Enablement

Maximize successful changes by assessing risks, reviewing approvals and managing the schedule.

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Demand Enablement

Create a dialog and promote co-creation with end-users through suggestions and improvements.

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Deployment Management

Clearly plan and deliver new deployments or changes to live environments.

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Feedback Management

Develop and improve services by requesting, reporting, and reviewing service feedback.

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Incident Management

Decrease organizational downtime by simplifying incident reporting, categorization, and processing.

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Information Security Management

Automate responses to security incidents reducing reaction times and improve compliance.

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Knowledge Management

Centralize and categorize known solutions to issues and promoting self-help with our self-service portal.

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Measurement & Reporting

Improve decision making by using an ITSM solution that includes extensive measurement and reporting tools.

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Monitoring and Event Management

Reduce repetitive actions relating to monitoring with automations and notifications.

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Problem Management

Standardize the processing of complex issues requiring workarounds through links, analytics, and reports.

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Project Management

Simplify IT project management by planning, delegating, monitoring, and managing every project and task.

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Relationship Management

Create clarity into your organization's relationships with customers, service providers, services, and employees.

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Release Management

Reduce the introduction of issues or problems with proper planning, testing, and contingencies.

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Risk Management

Create standard records, actions, and processes relating to identified risks and their associated assets.

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Service Catalog Management

Manage services and their usage improving availability, processing, and reporting.

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Service Configuration Management (CMDB)

Centralize, categorize, monitor, and report Configuration Items (CIs), assets, and more.

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Service Financial Management

Use Service Financial Management to keep track of your costs center or service allocations and service and asset costs.

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Service Level Management

Improve efficiencies by tracking SLAs, reviewing reports, and receiving notifications if they are exceeded.

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Service Validation and Testing

Create standard service validation and testing templates to improve reporting, reliability, and visibility.

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Service Request Management

Simplify making requests, approvals, and delivery by centralizing offerings.

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Supplier Management

Record, report, and integrate supplier details and performances to gain insight into your service providers.

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Top 10 AI use cases for your ITSM

Watch a webinar about the TOP 10 AI in ITSM use cases and a live demo of the Virtual Coach AI feature.  

The business case for ITSM?

Read our guide for step-by-step instructions for building a business case for ITSM.

Read related posts

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Digital transformation has revolutionized many areas of modern business, but the IT Service Desk has been left behind. According to Gartner, over 80%..

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De-mystifying AI for Service Management - Blog by Santeri Jussila

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| October 27, 2023

No doubt AI is the talk of the town right now. And yes, there is some hype around it also 😉 With this blog, I want to de-mystify AI and discuss how..

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