Efecte Blog

The office is far from over – 5 factors that make a difference

Come and step into the new Efecte Headquarters! The office is far from over - it just needs to...

Priorities Shift During the Pandemic: ITSM More Important Than Ever

IT Service Management overtakes Cloud Computing as the most important strategic topic in the...

3 Steps to Automatic Incident Categorisation

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...

Rate your Data Maturity for AI & 5 Tips for Improvement

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Best Practices for your ITSM implementation

During my years as an ITSM professional, I have often witnessed that companies tend to believe...

Building a Five-star Digital Customer Experience - Make It Your Superpower

Business-to-business (B2B) customers are increasingly expecting a service experience they know...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...

Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate

As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to...

The European Innovation Challenge - Day 1 of Digitalize and Automate

The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...

ITSM KPIs – Measure More Than Performance

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two...

Risk Management Made Easy - The Path to ISO/IEC 27001

This is a story on how we at Efecte handle information security risks through a Risk...