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Efecte | Posts and latest trends about agile Service Management

Efecte Blog

Stay up to date with trends in digitalization and automation and get inspiration for agile service management.

You can challenge anybody

Why does the world's strongest woman work for Efecte?

If you want to succeed in tackling bold...

Digitalizing and Automating Services – Day 2 of Digitalize and Automate

It’s been another information-packed day at Efecte’s virtual event ‘Digitalize and Automate’,...

A New European Digital Landscape - Day 1 of Digitalize and Automate

After last year’s roaring success, the second edition of Digitalize and Automate has a lot to...

Digitalize and Automate 2021 – The Countdown Has Started

Returning to normal, hybrid, or...

During a very relaxing summer break, I was thinking about...

The office is far from over – 5 factors that make a difference

Come and step into the new Efecte Headquarters! The office is far from over - it just needs to...

Priorities Shift During the Pandemic: ITSM More Important Than Ever

IT Service Management overtakes Cloud Computing as the most important strategic topic in the...

3 Steps to Automatic Incident Categorisation

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...

Rate your Data Maturity for AI & 5 Tips for Improvement

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Best Practices for your ITSM implementation

During my years as an ITSM professional, I have often witnessed that companies tend to believe...

Building a Five-star Digital Customer Experience - Make It Your Superpower

Business-to-business (B2B) customers are increasingly expecting a service experience they know...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...