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Why a Virtual Coach? – The Inside Story
Efecte recently announced its first implementation of Artificial Intelligence for IT support...
Cloud-based Service Management
Efecte Blog
Stay up to date with trends in digitalization and automation and get inspiration for agile service management.
Best Practices for your ITSM implementation
During my years as an ITSM professional, I have often witnessed that companies tend to believe that...
Building a Five-star Digital Customer Experience - Make It Your Superpower
Business-to-business (B2B) customers are increasingly expecting a service experience they know...
Get your ITSM ready for AI in 5 steps
AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...
Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate
As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once...
The European Innovation Challenge - Day 1 of Digitalize and Automate
The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...
ITSM KPIs – Measure More Than Performance
When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...
Risk Management Made Easy - The Path to ISO/IEC 27001
This is a story on how we at Efecte handle information security risks through a Risk Management...
How Efecte works with Quality and Innovation sprints to create better products and processes
Like all vendors, we want to create better products and processes. But we often get so busy with...
The HR of Tomorrow: Revolutionizing Customer Service & Building Great Places to Work
How does a successful HR team focus on services delivered, increase efficiency, and improve the...
The New Normal - Trends in Digitalization and Automation
What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...
Identifying services leads to the best customer experience
When developing services, it is crucial to identify the services and the customer groups using...