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Priorities Shift During the Pandemic: ITSM More Important Than Ever
IT Service Management overtakes Cloud Computing as the most important strategic topic in the DACH...
Cloud-based Service Management
Efecte Blog
Stay up to date with trends in digitalization and automation and get inspiration for agile service management.
3 Steps to Automatic Incident Categorisation
Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...
Rate your Data Maturity for AI & 5 Tips for Improvement
It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...
Why a Virtual Coach? – The Inside Story
Efecte recently announced its first implementation of Artificial Intelligence for IT support...
Best Practices for your ITSM implementation
During my years as an ITSM professional, I have often witnessed that companies tend to believe that...
Building a Five-star Digital Customer Experience - Make It Your Superpower
Business-to-business (B2B) customers are increasingly expecting a service experience they know...
Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate
As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once...
The European Innovation Challenge - Day 1 of Digitalize and Automate
The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...
ITSM KPIs – Measure More Than Performance
When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...
Risk Management Made Easy - The Path to ISO/IEC 27001
This is a story on how we at Efecte handle information security risks through a Risk Management...
How Efecte works with Quality and Innovation sprints to create better products and processes
Like all vendors, we want to create better products and processes. But we often get so busy with...
The HR of Tomorrow: Revolutionizing Customer Service & Building Great Places to Work
How does a successful HR team focus on services delivered, increase efficiency, and improve the...