Why a Virtual Coach? – The Inside Story
Efecte recently announced its first implementation of Artificial Intelligence for IT support...
Efecte recently announced its first implementation of Artificial Intelligence for IT support...
During my years as an ITSM professional, I have often witnessed that companies tend to believe that...
Business-to-business (B2B) customers are increasingly expecting a service experience they know...
AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...
As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once...
The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...
When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...
This is a story on how we at Efecte handle information security risks through a Risk Management...
Like all vendors, we want to create better products and processes. But we often get so busy with...
How does a successful HR team focus on services delivered, increase efficiency, and improve the...
What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...
When developing services, it is crucial to identify the services and the customer groups using...