Efecte Blog: ITSM

Getting started with AI in IT Service Management: 3 steps to success

Digital transformation has revolutionized many areas of modern business, but the IT Service Desk...

The Service Management Trends 2024

The new year is in the starting blocks and as we look forward to the developments in the ITSM...

De-mystifying AI for Service Management

No doubt AI is the talk of the town right now. And yes, there is some hype around it also 😉 With...

Empowering ITSM with AI: Interview with Ewa Karczmarczuk

Today, we have the pleasure of reconnecting with Ewa Karczmarczuk, a Conversational AI expert and a...

Navigating the Slowdown in Global IT Spending in 2023: How ITSM Can Counteract

This year, the global IT industry has seen numerous challenges, including a noticeable slowdown in...

European public organizations look for secure, flexible, and easy-to-use service management solutions

Efecte’s flexible, adaptable and easy-to-use SaaS solutions are fast turning us into the service...

5 ITSM Trends for 2023

As the year comes to an end, many of us turn our eyes to planning the future. We at Efecte...

Operational Level Agreements and how to better track team level efficiency

Service Level Management is one of the most important practices in ITIL 4 to ensure that services...

Digitalize and Automate 2022 – What awaits you this year

Wow, what a year it's been...

6 ITSM Trends for 2022

As the year comes to an end, many of us turn eyes on planning the future. We in Efecte Product...

Digitalize and Automate 2021 – The Countdown Has Started

Returning to normal, hybrid, or...

During a very relaxing summer break, I was thinking about which...

Priorities Shift During the Pandemic: ITSM More Important Than Ever

IT Service Management overtakes Cloud Computing as the most important strategic topic in the DACH...