Getting started with AI in IT Service Management: 3 steps to success
Digital transformation has revolutionized many areas of modern business, but the IT Service Desk...
Digital transformation has revolutionized many areas of modern business, but the IT Service Desk...
The new year is in the starting blocks and as we look forward to the developments in the ITSM...
No doubt AI is the talk of the town right now. And yes, there is some hype around it also 😉 With...
Today, we have the pleasure of reconnecting with Ewa Karczmarczuk, a Conversational AI expert and a...
This year, the global IT industry has seen numerous challenges, including a noticeable slowdown in...
Efecte’s flexible, adaptable and easy-to-use SaaS solutions are fast turning us into the service...
As the year comes to an end, many of us turn our eyes to planning the future. We at Efecte...
Service Level Management is one of the most important practices in ITIL 4 to ensure that services...
Wow, what a year it's been...
As the year comes to an end, many of us turn eyes on planning the future. We in Efecte Product...
Returning to normal, hybrid, or...
During a very relaxing summer break, I was thinking about which...
IT Service Management overtakes Cloud Computing as the most important strategic topic in the DACH...