Efecte Blog: ITSM

Empowering ITSM with AI: Interview with Ewa Karczmarczuk

Today, we have the pleasure of reconnecting with Ewa Karczmarczuk, a Conversational AI expert and a...

Navigating the Slowdown in Global IT Spending in 2023: How ITSM Can Counteract

This year, the global IT industry has seen numerous challenges, including a noticeable slowdown in...

European public organizations look for secure, flexible, and easy-to-use service management solutions

Efecte’s flexible, adaptable and easy-to-use SaaS solutions are fast turning us into the service...

Operational Level Agreements and how to better track team level efficiency

Service Level Management is one of the most important practices in ITIL 4 to ensure that services...