Cloud-based Service Management

Efecte Academy

Increase your organization's Service Management knowledge.

Efecte Academy

Increase your organization's Service Management knowledge.

Efecte Academy, at your service

Thorough training is essential for ensuring that your onboarding with Efecte’s solutions runs smoothly.

With Efecte Academy you're in good hands - we have trained skilled and satisfied administrators for Efecte solutions. In Q2 2021 our training NPS score reached 72, with 77% of participants stating them as excellent. 

We offer both public training sessions and training sessions tailored to your organization’s needs, usage, administration, and development. The public training courses concentrate on Efecte solutions, and how best to utilize them. 

At the moment, due to the Covid-19 pandemic, all courses are held online via Microsoft Teams. 

More information about Efecte training

training@efecte.com

Training Feedback from 2021

"A comprehensive review of the various features with illustrative examples."

"The trainer was excellent, presented things clearly and understandably. The pace of the training was also just right, not too tight but also not too slow. Training material excellent."

"The training was well designed just for our needs. A small group, so we also had a good discussion."

"The trainer’s expertise was excellent and the style comfortable to listen to."

Digital Training Service

We want to ensure that you can get training on Efecte's solutions when it suits you best. We are happy to launch a Digital Training Service, a subscription service for video training materials.

You can learn about Efecte's solutions at your own pace, whenever and wherever you are or refresh your knowledge with easy-to-navigate digital training. 

 

Prices: 

Personal license 789€ / year

Enterprise license 2149€ / year - can be used by three people from the same organization.  

Request service

Subscription renews automatically every year unless canceled in accordance with standard Efecte terms and conditions.
The enterprise license is included in the Efecte Premium Support package and Efecte Partner agreements.
Note: This service is only available for customers with a valid user license for an Efecte product.

digitaltraining_2021

The first available courses are: 

  • Administering Efecte Service Management Tool
  • Administering Efecte Self-Service Portal Administration 

Videos cover the same content as our classroom training courses. After going through the training, you are ready for the Efecte Certification test. 

Language:  English.

Courses and schedules

Courses are held at Efecte’s premises or online using the latest versions of our solution. Access to Efecte’s training environment during the course, material handouts, and catering are included in the course price.

See the upcoming courses by selecting Read more and register from the course you are interested in. 

Administering Efecte Service Management Tool

Course for Efecte Service Management Tool (ESM) Administrators, incl. ESM Certification Test

9am-4pm

Price per person: €1,400

Available in English, Finnish and German

The Administering Efecte Service Management Tool course will provide you the knowledge and skills required in the everyday management of ESM. This course is intended for Efecte Service Management administrators who manage ESM user rights, roles and licences, and provide Views and Dashboards for various roles. To attend the course, you need to have completed user training during implementation and/or have user experience of the system.

Participants will take the ESM Certification Test.

Certification badge Service Management Tool

 

Administering Efecte Self-Service Portal

Course for Efecte Self-Service Portal (ESS) Administrators
9am-4pm
Price per person: €1,000

Available in English, Finnish and German 

The Administering Efecte Self-Service Portal course covers all ESS administrator’s tasks. The course is intended for those administrators who manage ESS and maintain the service catalogue. Training is mainly based on guided exercises. 

Participants will take the ESS Certification Test.

Certification badge Self-Service Portal

 

Designing Visual Workflow Automation

Course for Efecte Service Management Tool (ESM) Administrators
9am-4pm
Price per person: €1,000

Available in English, Finnish and German

This course gives an introduction to Visual Workflow Automation and provides information and skills required to manage existing workflows and create new ones. The course is intended for those administrators who manage ESM configuration and workflows. Training is primarily based on guided exercises. 

 

 

Advanced Administering Efecte Service Management Tool

Advanced course for Efecte Service Management Tool (ESM) Administrators
9am-4pm
Price per person: €1,800

Available in English and Finnish 

The Advanced Administering course is intended for certified ESM administrators who want to deepen their knowledge of configuration management. This course will provide you tips for troubleshooting and maintenance, knowledge on how to define Elevated User Permissions, create Listeners, manage Handlers, and more.

Course is led by Efecte Senior Consultant.

 

 

Courses available on request

We customize training sessions based on your needs, in which case the training with all its handouts and materials can be tailored to your defined situation. Customer-specific training can include, for example, end-user training or train-the-trainer training. All tailored training sessions are available in Finnish and English and can be held either at the customer site, or online.

Contact your Efecte Account Manager for practicalities.

Identity and Access Management (IAM)

Preparing for an IAM project.

Do you plan to start an Identity and Access Management (IAM) project? We recommend our practical, technology-independent training.

Managing Services in Efecte Self-Service Portal (ESS)

Service owner course, 3 hours.

The course is intended for service owners who maintain the ESS service catalogue. This course provides the knowledge and skills needed for publishing services in ESS.

Using Efecte Service Management Tool (ESM)

ESM user course, 3 hours.

The course is intended for new ESM users or users with limited experience. This course will provide an overview of the possibilities of the user interface, and teach the knowledge and skills needed for everyday use. After the course you will be able to manage data cards and create custom views.

Using Efecte Service Management Tool (ESM) Refresh

ESM user course, 3 hours.

The course is intended for users who are using older versions and are upgrading to the newest version of ESM. This course provides an overview of the possibilities of the new user interface.

Efecte Service Management Tool (ESM) Reporting

ESM user course, 3 hours.

The course is intended for ESM users and admins who want to use the data saved in the Efecte system to create views and reports.

Efecte Service Management Tool (ESM) Admin Version Refresher

ESM administrator refresher course, 1 day.

The course is intended for ESM administrators who want to update their knowledge of the latest version. This course is suggested when an organization is planning, or recently implemented a version update. A prerequisite for the course is the completion of the Administering ESM course or similar. The course concludes with an Efecte certification test.

Administering Efecte Identity Management (EIM)

EIM administrator basic course, 2 days.

The course is intended for administrators who, maintain and configure the EIM solution. This course provides the basics of EIM's architecture, logic, functionality, and skills for troubleshooting.

Check out what's new at Efecte Community

Efecte Community is a site where our customers can browse the forums, vote on ideas, ask questions, and find the latest materials and roadmaps!