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Efecte Academy
Our goal is to not only provide you with an excellent tool but also to help you increase your organization's Service Management knowledge. Welcome to Efecte Academy!
Efecte Academy
Our goal is to not only provide you with an excellent tool but also to help you increase your organization's Service Management knowledge. Welcome to Efecte Academy!
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Efecte Academy, at your service
Thorough training is essential for ensuring that your onboarding with Efecte’s solutions runs smoothly.
With Efecte Academy you're in good hands - we have trained skilled and satisfied administrators for Efecte solutions. In H1 2022 our training NPS score reached 76, with 78% of participants stating them as excellent.
We offer both public training sessions and training sessions tailored to your organization’s needs, usage, administration, and development. The public training courses concentrate on Efecte solutions, and how best to utilize them.
German and English public trainings are held online via Microsoft Teams. Public trainings in Finnish are held as classroom trainings at Säteri, Espoo.
More information about Efecte training
training@efecte.com
See schedules and read more about our regular training courses
Customer testimonials from 2021
"A comprehensive review of the various features with illustrative examples."
"The trainer was excellent, presented things clearly and understandably. The pace of the training was also just right, not too tight but also not too slow. Training material excellent."
"The training was well designed just for our needs. A small group, so we also had a good discussion."
"The trainer’s expertise was excellent and the style comfortable to listen to."
Digital Training Service
We want to ensure that you can get training on Efecte's solutions when it suits you best. We are happy to launch a Digital Training Service, a subscription service for video training materials.
You can learn about Efecte's solutions at your own pace, whenever and wherever you are or refresh your knowledge with easy-to-navigate digital training.
Prices:
Personal license 789€ / year
Enterprise license 2149€ / year - can be used by three people from the same organization.
Subscription is valid for a fixed term and renews automatically. Please contact Efecte sales for more information.
The enterprise license is included in the Efecte Premium Support package and Efecte Partner agreements.
Note: This service is only available for customers with a valid user license for an Efecte product.
The first available courses are:
- Administering Efecte Service Management Tool
- Administering Efecte Self-Service Portal Administration
Videos cover the same content as our classroom training courses. After going through the training, you are ready for the Efecte Certification test.
Language: English.
Courses and schedules
Courses are held at Efecte’s premises or online using the latest versions of our solution. Access to Efecte’s training environment during the course, material handouts, and catering are included in the course price.
See the upcoming courses by selecting Read more and register from the course you are interested in.
Administering Efecte Service Management Tool
Course for Efecte Service Management Tool (ESM) Administrators, incl. ESM Certification Test
9am-4pm (EET)
Price per person: €1,400
Available in English, Finnish and German
The Administering Efecte Service Management Tool course will provide you the knowledge and skills required in the everyday management of ESM. This course is intended for Efecte Service Management administrators who manage ESM user rights, roles and licences, and provide Views and Dashboards for various roles. To attend the course, you need to have completed user training during implementation and/or have user experience of the system.
Participants will take the ESM Certification Test.
Administering Efecte Self-Service Portal
Course for Efecte Self-Service Portal (ESS) Administrators
9am-4pm (EET)
Price per person: €1,000
Available in English, Finnish and German
The Administering Efecte Self-Service Portal course covers all ESS administrator’s tasks. The course is intended for those administrators who manage ESS and maintain the service catalogue. Training is mainly based on guided exercises.
Participants will take the ESS Certification Test.
Designing Visual Workflow Automation
Course for Efecte Service Management Tool (ESM) Administrators
9am-4pm (EET)
Price per person: €1,000
Available in English, Finnish and German
This course gives an introduction to Visual Workflow Automation and provides information and skills required to manage existing workflows and create new ones. The course is intended for those administrators who manage ESM configuration and workflows. Training is primarily based on guided exercises.
Advanced Administering Efecte Service Management Tool
Advanced course for Efecte Service Management Tool (ESM) Administrators
9am-4pm (EET)
Price per person: €1,800
Available in English and Finnish
The Advanced Administering course is intended for certified ESM administrators who want to deepen their knowledge of configuration management. This course will provide you tips for troubleshooting and maintenance, knowledge on how to define Elevated User Permissions, create Listeners, manage Handlers, and more.
Course is led by Efecte Senior Consultant.
Courses available on request
We customize training sessions based on your needs, in which case the training with all its handouts and materials can be tailored to your defined situation. Customer-specific training can include, for example, end-user training or train-the-trainer training. All tailored training sessions are available in Finnish and English and can be held either at the customer site, or online.
Contact your Efecte Account Manager for practicalities.
Identity Governance and Administration (IGA)
Overview to the Efecte IGA solution. This training also guides IGA Administrators to manage all the needed actions that are required from the IGA Administrators.
Managing Services in Efecte Self-Service Portal (ESS)
Service owner course, 3 hours.
The course is intended for service owners who maintain the ESS service catalogue. This course provides the knowledge and skills needed for publishing services in ESS.
Using Efecte Service Management Tool (ESM)
ESM user course, 3 hours.
The course is intended for new ESM users or users with limited experience. This course will provide an overview of the possibilities of the user interface, and teach the knowledge and skills needed for everyday use. After the course you will be able to manage data cards and create custom views.
Using Efecte Service Management Tool (ESM) Refresh
ESM user course, 3 hours.
The course is intended for users who are using older versions and are upgrading to the newest version of ESM. This course provides an overview of the possibilities of the new user interface.
Efecte Service Management Tool (ESM) Reporting
ESM user course, 3 hours.
The course is intended for ESM users and admins who want to use the data saved in the Efecte system to create views and reports.
Efecte Service Management Tool (ESM) Admin Version Refresher
ESM administrator refresher course, 1 day.
The course is intended for ESM administrators who want to update their knowledge of the latest version. This course is suggested when an organization is planning, or recently implemented a version update. A prerequisite for the course is the completion of the Administering ESM course or similar. The course concludes with an Efecte certification test.
Check out what's new at Efecte Community
Efecte Community is a site where our customers can browse the forums, vote on ideas, ask questions, and find the latest materials and roadmaps!