Review Operations and Coordinate Responsibilities During a Crisis
Efecte's solution for Crisis Ops enables an immediate overview of the operational status of teams, services, and tasks of any business unit. During a crisis situation such as a pandemic impacting the availability of personnel and resources, both in-house as well from suppliers, the solution helps to coordinate responsibilities and critical tasks.
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Crisis Ops is a Community Solution provided free of charge to all of our customers via the Efecte Community. Community solutions can be created by any member of the Efecte ecosystem and are shared on open-source principles. The solution includes the templates and expressions needed for implementation.
Review Operational Statuses
- Monitor critical issues of varying natures in a single view.
- Prioritize critical processes such as service, asset, and team availability.
- Use dashboards and Kanban boards to better view and review operations.
Communicate Operational Changes
Standardize communication channels to improve reactions and transparency.
Provide every team member with a standard view of current statuses.
Alert stakeholders of changes with email or SMS messages.
Create and Allocate Tasks
Link tasks to issues for greater visibility.
Automatically allocate linked tasks to the operational owner.
Allow a single task, multiple tasks, or entire projects to be easily reassigned.
Create a Central Record of Operations
Create individual records of personnel, teams, services, and assets. Incorporate critical processes such as change management, alarm monitoring, and deployment management.
Document and Manage Contingencies
Record operational and business owners of each critical issue and include substitutes and substitutes of substitutes to quickly overcome disruptions. Prioritize tasks and responsibilities according to a RACI Matrix.
Webinar recording – Managing operations during difficult times: Deploying a Crisis Ops Solution
Get step-by-step instructions on expanding your Service Management system on Efecte with Crisis Ops.
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