Cloud-based Service Management
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Library

Get inspired with eBooks, market reports, and white papers.

Check out our webinars and events, too.

Webinars and events

Library

Get inspired with eBooks, market reports, and white papers.

Check out our webinars and events, too.

Webinars and events

All Resources

Ebooks, market reports, webinars, and more to help you grow.

Showing out 1 - 12 of 17 (Show 12)

Modern identity and access management - IAM

Identity and Access Management, Ebook

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

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ITIL 4: Agile revolution or repackaging the old?

IT Service Management, Ebook

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Agility Made Easy - Your Introduction into Agile

Ebook

Our eBook covers, what is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.

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Six Pitfalls to Avoid on Your Way to Agile Service Management

Ebook

Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.

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Enterprise Service Management - A path towards a digital organization

Enterprise Service Management, Ebook

Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.

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Tips for excelling with AI in ITSM

IT Service Management, Artificial Intelligence, Ebook

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

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Tech Debt: Addressing the Problem and Building for a Digital Future

Ebook

Every organization has some level of tech debt, but is your tech debt under control? Find out why tech debt matters now, what are your options, and how to reduce the impact.

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Step-by-Step Instructions for Building a Business Case for ITSM

IT Service Management, Guide

As an IT Professional, you want to move your organization to the next era of Service Management. You understand exactly why your organization needs a modern ITSM tool. But are you having trouble convincing your management that the cost is worth it?

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ISG Provider Lens™ Quadrant Study ESM 2021

Enterprise Service Management, Market Report

Efecte has been identified as Rising Star for Enterprise Service Management Tools in Germany by ISG in 2021.

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IDG Study 2021 - ITSM / ESM Market Trends in Germany

IT Service Management, Enterprise Service Management, Market Report

Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?

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RiA Vendor Selection Matrix™ for ITSM Tools in the Upper Midmarket 2021

IT Service Management, Market Report

Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.

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Whistleblower Directive - Going Beyond Compliance

Whistleblower, Webinar

Be compliant and create a safe working environment by promoting speak-up culture.

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