ISG Provider Lens™ Quadrant Study ESM 2021
Efecte has been identified as Rising Star for Enterprise Service Management Tools in Germany by ISG in 2021.
IDG Study 2021 - ITSM / ESM Market Trends in Germany
Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?
RiA Vendor Selection Matrix™ for ITSM Tools in the Upper Midmarket 2021
Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.
Tech Debt: Addressing the Problem and Building for a Digital Future
Every organization has some level of tech debt, but is your tech debt under control? Find out why tech debt matters now, what are your options, and how to reduce the impact.
AI is Changing Service Management
Artificial intelligence has a wide range of use cases for any organization's service management. From virtual agents to virtual coaches and even prescriptive maintenance and profiling, AI can help to improve efficiencies, security, or satisfaction.
Step-by-Step Instructions for Building a Business Case for ITSM
As an IT Professional, you want to move your organization to the next era of Service Management. You understand exactly why your organization needs a modern ITSM tool. But are you having trouble convincing your management that the cost is worth it?
Tips for excelling with AI in ITSM
If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.
Enterprise Service Management - A path towards a digital organization
Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.
Six Pitfalls to Avoid on Your Way to Agile Service Management
Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.
Agility Made Easy - Your Introduction into Agile
Our eBook covers, what is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.
Automation - a turbo for service management
Companies have to react ever faster to the changing needs of their customers. This guide will show three practical steps and examples of how companies use automation to increase their productivity, customer, and employee satisfaction.
ITIL 4: Agile revolution or repackaging the old?
ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?
Modern identity and access management - IAM
Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.