Cloud-based Service Management

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Get inspired with eBooks, market reports, and white papers.

Check out our webinars and events, too.

Webinars and events

Library

Get inspired with eBooks, market reports, and white papers.

Check out our webinars and events, too.

Webinars and events
ISG ITSM 2021 DE-1

ISG Provider Lens™ Quadrant Study ESM 2021

Efecte has been identified as Rising Star for Enterprise Service Management Tools in Germany by ISG in 2021.

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IDG ITSM 2021 DE-Mar-26-2021-11-18-20-52-AM

IDG Study 2021 - ITSM / ESM Market Trends in Germany

Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?

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RIA Vendor Selection Matrix DE 2021

RiA Vendor Selection Matrix™ for ITSM Tools in the Upper Midmarket 2021

Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.

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Tech-Debt-Cover

Tech Debt: Addressing the Problem and Building for a Digital Future

Every organization has some level of tech debt, but is your tech debt under control? Find out why tech debt matters now, what are your options, and how to reduce the impact.

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AI is Changing Service Management

Artificial intelligence has a wide range of use cases for any organization's service management. From virtual agents to virtual coaches and even prescriptive maintenance and profiling, AI can help to improve efficiencies, security, or satisfaction.

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ITSM business case

Step-by-Step Instructions for Building a Business Case for ITSM

As an IT Professional, you want to move your organization to the next era of Service Management. You understand exactly why your organization needs a modern ITSM tool. But are you having trouble convincing your management that the cost is worth it?

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Tips for excelling with AI in ITSM

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

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Enterprise Service Management - A path towards a digital organization

Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.

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Six Pitfalls to Avoid on Your Way to Agile Service Management

Six Pitfalls to Avoid on Your Way to Agile Service Management

Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.

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Agility Made Easy - Your Introduction into Agile

Our eBook covers, what is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.

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Automation - a turbo for service management

Automation - a turbo for service management

Companies have to react ever faster to the changing needs of their customers. This guide will show three practical steps and examples of how companies use automation to increase their productivity, customer, and employee satisfaction.

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Efecte ITIL 4 White Paper Cover

ITIL 4: Agile revolution or repackaging the old?

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Modern Identity and Access Managment

Modern identity and access management - IAM

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

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