Library
Get inspired with eBooks, market reports, and white papers.
Library
Get inspired with eBooks, market reports, and white papers.
All Resources
Ebooks, market reports, webinars, and more to help you grow.
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Utilizing data with AI in Service Desk
Artificial Intelligence, Webinar
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DataEnter
IT Service Management, Customer Case
Finding the perfect fit with Efecte Service Management. “Having a partner whose direction we could trust was one of the key factors.”
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RiA Vendor Selection Matrix™ for ITSM Tools 2022
IT Service Management, Market Report
Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.
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More Value out of CMDB by Understanding Your Services
CMDB, Webinar
A model for easily combining your services and CMDB for increased efficiency.
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AI to Boost Your Service Desk Productivity
IT Service Management, Artificial Intelligence, Webinar
How to quickly implement AI in IT Service Management and save time in your Service Desk.
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Identity Governance and Administration, Boosting ROI
Identity and Access Management, Webinar
Things to consider on your path to modern identity and access management.
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Addressing the Changing Identity
Identity and Access Management, Webinar
Ready-made use cases for requesting, approving and managing accounts & access rights.
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Digitalize and Automate 2021
IT Service Management, Enterprise Service Management, Digitalize and Automate 2021, Events
#1 ITSM event in Europe took place in September 2021 with 1800 attendees from 22 countries. Day 1 covered key notes on how to drive digital growth in Europe while day 2 was focused on Efecte's product news and customer experience.
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Whistleblower Directive - Going Beyond Compliance
Whistleblower, Webinar
Be compliant and create a safe working environment by promoting speak-up culture.
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IDG Study 2021 - ITSM / ESM Market Trends in Germany
IT Service Management, Enterprise Service Management, Market Report
Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?
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AI in ITSM
IT Service Management, Artificial Intelligence, Webinar
How can IT organizations benefit from Artificial Intelligence in their IT Service Management? Is Hyperautomation a hype or a capability you need for years to come?
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ISG Provider Lens™ Quadrant Study ESM 2021
Enterprise Service Management, Market Report
Efecte has been identified as Rising Star for Enterprise Service Management Tools in Germany by ISG in 2021.
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