Introducing Effie AI—a suite of innovative NLP and Generative AI-based capabilities for AI-assisted IT Service Management. Effie AI uses secure AI technologies to give your Service Desk agents superpowers and help your end-users to solve issues quickly and at a lower cost of service.
A safe, compliant AI boost for your Service Desk
With a choice of local or OpenAI models and private or public cloud data residency, Effie AI gives your organization the best of both worlds: productivity-boosting generative AI capabilities with full control over the privacy and security of your data.
Effie AI for Agents
Effie AI’s productivity-boosting features help your agents to handle more live chat sessions, respond faster to email queries, and resolve tickets more efficiently.
Effie AI for End-users
Effie AI’s smart, NLP-based chatbot guides users to self-solve issues without having to raise a ticket or wait in line for a human agent.
6 great reasons to use Effie AI in your Service Desk
Reduce service costs
Effie AI dramatically reduces ticket-handling costs by enabling agents to handle more enquiries, more productively.
See value fast
Boost user satisfaction
Users can self-solve more issues on their own without waiting for an agent, creating a great user experience.
Meet transformation goals
Effie AI helps you meet your digital transformation goals by boosting agent productivity and automating routine tasks.
Gain more value over time
Effie AI starts with your existing data and gets progressively more accurate with new data, increasing agent productivity over time.
Boost agent satisfaction
Agents spend less time repeating manual tasks and more time solving complex issues, boosting job satisfaction.
All the benefits of AI without the worries
Anxious about entrusting sensitive data to a ‘black-box’ cloud-based AI tool? Then Effie AI could be for you. These unique features mean you’re always in control of where your data resides and which AI models you use.
Cloud on your terms
Users stay in control
AI on your terms
See Effie AI in action
Ready to learn more about Effie AI for IT Service Management? Ask us for a demo today!