Matrix42 + Efecte, One Company to Accelerate AI-powered Service Management - Learn more

Digitalize and Automate Your Work

Boost your productivity with AI powered Service Management - start easy and grow with your needs in ITSM, ESM and IGA


Digitalize and Automate Your Work: Accelerate AI-Powered Service Management

Free Efecte demo

Discover the Efecte Service Management platform for free.

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How to find the right ITSM tool for you?

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Our Solutions

Does your current IT Service Management tool meet your needs?

Is your IT Service Management tool flexible enough?

Are you using all the capabilities of your IT Service Management tool that you are paying for?

Are you still using email to manage services?

We Are Efecte

We are the European Alternative to global ITSM players. We believe awesome software can be created in Europe. We understand the data and privacy requirements in Europe. We build relationships based on trust, respect, collaboration. We provide a SaaS platform for public or private cloud in your country.

With Efecte You Will

Improve user experience

  • Easy and intuitive to use​ with codeless workflow design
  • Hub for all end-user services
  • Powerful, visual reporting
  • AI, robots, and collaborative tools like Kanban and chat

Operate securely

  • Design, development, operations, and service in Europe
  • Govern your IT and IAM according to local regulations and keep your data in Europe
  • Safety with ISO 27001 certified European cloud

Be more agile

  • Flexible, scalable platform for all services
  • Codeless workflow design

Save costs

  • No hidden fees or complicated pricing structures
  • Quick and easy implementation​

  • Flexible, scalable platform for all services
  • Integrates with your existing tools
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Air Navigation Services Finland
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Valmet automotive logo
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Gartner Peer reviews from our customers

"Reliable solution for service management needs and beyond"

"Very reliable and flexible."

"Efecte system/product, offering wide scalability to service management and ITSM"


Are you ready for Whistleblower?

Efecte Whistleblower is easy to implement and will help to ensure you stay compliant. The solution meets the requirements of the EU Whistleblower Directive (Directive 2019/1937).

Increased productivity with AI

Virtual Coach is our AI-powered assistance feature that enables support agents to help customers faster and spend less time on routine issues. 

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Career at Efecte

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