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Efecte Effie AI for Agents

The AI assistant that gives your Service Desk agents superpowers 

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Join the webinar to learn more about GPT-powered Chat
Effie AI for Agents is a friendly digital assistant for IT Service Management. It uses generative AI to give your agents superpowers—helping them to solve issues faster and at a low cost of service.

What’s included in Effie AI for Agents?

Three productivity-boosting features help agents to handle more live chat sessions, respond faster to email queries, and close tickets more efficiently.

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Effie AI Chat

Handle more live chat sessions

Enable agents to power through more live chats at once. Effie AI Chat autogenerates useful, relevant live chat prompts at the click of a button, whenever agents need a helping hand.

  • Making accurate, contextual suggestions
  • Translating unclear language into simple wording
  • Using predictive sentence completion to save time
  • Building rapport by writing in your brand voice
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Effie AI Email

Answer email queries faster

Boost agent productivity and take your email response times to the next level. When agents need to provide knowledgeable answers fast, Effie AI Email autogenerates smart, relevant email responses at the click of a button.

  • Making accurate, contextual suggestions
  • Translating unclear language into simple wording
  • Using predictive sentence completion to save time
  • Building rapport by writing in your brand voice
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Effie AI Ticket

Close tickets faster

Effie AI Ticket saves agents time by categorizing new tickets, summarizing the issue, and suggesting relevant solutions based on similar issues handled in the past.

“Running the chat service from their IT Service Management platform has significantly accelerated our support service response time. Instead of the previous 4 minutes, we now respond in 1-2 minutes.”

Teemu Mikkonen, Service Delivery Manager, InfoCare

Why use Effie AI for Agents in your Service Desk

Reduce service costs

Effie AI dramatically reduces handling costs by enabling agents to handle more enquiries, more productively.

See value fast

Simple configuration tools for email and ticket-handling help you get started fast.

Keep control of data and AI

With Effie AI you’re in control of how and where your data is stored and handled, and which generative AI models you use.

Meet transformation goals

Effie AI helps you meet your digital transformation goals by boosting agent productivity and automating routine tasks.

Gain more value over time

Effie AI uses generative AI models to continually improve its ability to help, increasing agent productivity over time.

Boost agent satisfaction

Agents spend less time repeating manual tasks and more time solving complex issues, boosting job satisfaction.

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Want to find out more?

Download our free whitepaper 'Effie AI for Agents' and discover how Artificial Intelligence can revolutionize the productivity of your service desk team by boosting efficiency and increasing job satisfaction!
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See Effie AI in action

Ready to learn more about  Effie AI for IT Service Management? Ask us for a demo today!

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