Contact us
Efecte Effie AI for Agents
The AI assistant that gives your Service Desk agents superpowers
What’s included in Effie AI for Agents?
Three productivity-boosting features help agents to handle more live chat sessions, respond faster to email queries, and close tickets more efficiently.
Effie AI Chat
Handle more live chat sessions
Enable agents to power through more live chats at once. Effie AI Chat autogenerates useful, relevant live chat prompts at the click of a button, whenever agents need a helping hand.
- Making accurate, contextual suggestions
- Translating unclear language into simple wording
- Using predictive sentence completion to save time
- Building rapport by writing in your brand voice
Effie AI Email
Answer email queries faster
Boost agent productivity and take your email response times to the next level. When agents need to provide knowledgeable answers fast, Effie AI Email autogenerates smart, relevant email responses at the click of a button.
- Making accurate, contextual suggestions
- Translating unclear language into simple wording
- Using predictive sentence completion to save time
- Building rapport by writing in your brand voice
Effie AI Ticket
Close tickets faster
Effie AI Ticket saves agents time by categorizing new tickets, summarizing the issue, and suggesting relevant solutions based on similar issues handled in the past.
“Running the chat service from their IT Service Management platform has significantly accelerated our support service response time. Instead of the previous 4 minutes, we now respond in 1-2 minutes.”
Teemu Mikkonen, Service Delivery Manager, InfoCare
Why use Effie AI for Agents in your Service Desk
Reduce service costs
Effie AI dramatically reduces handling costs by enabling agents to handle more enquiries, more productively.
See value fast
Keep control of data and AI
With Effie AI you’re in control of how and where your data is stored and handled, and which generative AI models you use.
Meet transformation goals
Effie AI helps you meet your digital transformation goals by boosting agent productivity and automating routine tasks.
Gain more value over time
Effie AI uses generative AI models to continually improve its ability to help, increasing agent productivity over time.
Boost agent satisfaction
Agents spend less time repeating manual tasks and more time solving complex issues, boosting job satisfaction.
Want to find out more?
See Effie AI in action
Ready to learn more about Effie AI for IT Service Management? Ask us for a demo today!