HR Service Management

Transparency of operations and advanced analytics provide a unique opportunity for HR professionals to position themselves as fact-based, strategic partners for businesses.


efecte hrsm offering

Digitize your HR Services

Improve employee experience and increase their satisfaction with an intuitive one-stop-shop HR Service Management Solution.

Free your HR team from routine tasks. HR cases and service requests can be automated, recorded, and channeled digitally from the self-service portal to different queues. This will save your team from phone calls and shared inboxes that need to be processed manually. 

Help people managers stay up-to-date with instant data. Governance, demand, resource and cost management will become transparent with our easy-to-use service management solution that works with leading HR tools.

Improve Your Employee Experience

  • Single location for all requests, cases, and information
  • Easy communication and instant status updates
  • Organize knowledge base articles surrounding all areas of operation

Manage Performance Based on Data

  • Request, review and react to service feedback
  • Instantly review operations through real-time graphs, lists and calendars
  • Get the full picture by integrating with your existing tools

Utilize Your Resources Better

  • Automate repetitive task to increase efficiency
  • Easily escalate or redirect cases to the appropriate individual
  • Seamlessly collaborate across teams for sharing tasks and information
  • Co-create online reports

"We recruited 1,000 new employees in a year, which made easy on- and off-boarding essential. In the past, requests were made with several platforms. Now everything is done using Efecte, which greatly increased productivity."

Petri Nieminen
Valmet Automotive

Get to know Efecte HR Service Management


Self-Service Portal

Our intuitive self-service portal enables organizations to simplify HR services, improve experience and deliver a competitive edge.

  • Fast, intuitive and graphic interface 
  • Guided offering linking multiple services such as on-boarding
  • Self-help knowledge center for users
  • Embedded approvals and company-wide announcements
  • Easily customize or add any services to meet your needs
  • Limit offerings based on price, role or any other chosen aspect
  • A central location for all employees

efecte hrsm self-service

efecte hrsm service managment

Service Management Tool

The service management tool allows service providers to easily complete a variety of daily tasks. Users can easily react to or search for key information, review service levels, cases and automate repetitive tasks.

  • Easily limit access with role-based permissions
  • Sort data based on included information
  • Instantly and visually review current service levels
  • Graphic, customizable, and searchable dashboards
  • Visual reporting with exportable graphs and data
  • Instant feedback and reporting
  • Easily manage service levels, equipment and more
  • Record key vendor information and easily manage budgets


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