Cloud-based Service Management

Consultancy & Delivery Services

Our experts are working for your success in all steps of the collaboration. Onboarding runs smoothly with Efecte Adacemy - we have trained skilled administrators for Efecte solutions.

See Upcoming Courses

Consultancy & Delivery Services

Our experts are working for your success in all steps of the collaboration. Onboarding runs smoothly with Efecte Adacemy - we have trained skilled administrators for Efecte solutions.

See Upcoming Courses

Our experts are working for your success in all steps of the collaboration

With our professionals, your Service Management project is in good hands, and you always have the latest knowledge at your disposal.

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ITIL Certified

(85% when counting new joiners)

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Net promoter score for Project Delivery team in Q2 2021

Customer feedback from 2021

"Project was delivered in flexible manner and with customer in mind"

"Project was delivered in time and in budget"

"Consultant was knowledgeable, outspoken and understood the customer well"

"Consultant mastered technical and collaboration skills and was able to understand the essentials"

Efecte Project Model

Efecte’s method of delivering Service Management projects has been developed based on more than 1,000 implementations. A delivery team of certified Efecte professionals will lead, guide, and support your organization through the life cycle of your Efecte solution.

Efecte project model

Consultancy and Delivery Services

Efecte Consultancy and Delivery Services consist of:

  • Project Management services ensure your implementation and development projects run smoothly.

  • Solution Consultancy helps you to implement and develop your Efecte solution according to Efecte’s best practices.

  • Care and Buddy services provide ongoing support, which is timed and resourced according to your organization’s needs.

  • Outsourced Administrator service support if your organization does not have resources for administering your Efecte solution.
Efecte 2021_27

"We have a close collaboration with a nominated contact person from Efecte. With regular meetings and active communication, we can constantly finetune the platform together based on any needs that may arise."

Tiia Pirttiniemi, Head of Department
Samlink

Advisory consultancy

You can use Efecte platform Baseline out-of-the-box to establish a basic setup for service management.

To gain full advantage of the platform, you need customer understanding. Identify your customers and map the services you offer to internal and external target groups.

Our consultants help you refresh service processes, consolidate corporate practices with Efecte tools and establish Enterprise Service Management Office functions.

The outcome of Advisory Consultancy is a well-defined Service Catalogue for your organization. The Service Catalogue contains customer-specific definitions like service times, priority definition rules, service request models, and change request classifications.

In Identity and Access Management scenarios, we help you find the best path from your current situation towards automated digital processes, e.g., in managing employee lifecycles.

For more information, contact

Milla Kuosmanen Efecte

Milla Kuosmanen

Senior Service Management Advisor
milla.kuosmanen@efecte.com

Risto Siltasalmi efecte

Risto Siltasalmi

Senior Advisor
risto.siltasalmi@efecte.com

Join our internationally growing team of professionals.