Our experts are working for your success in all steps of the collaboration
With our professionals, your Service Management project is in good hands, and you always have the latest knowledge at your disposal.
(85% when counting new joiners)
Customer feedback from 2021
"Project was delivered in flexible manner and with customer in mind"
"Project was delivered in time and in budget"
"Consultant was knowledgeable, outspoken and understood the customer well"
"Consultant mastered technical and collaboration skills and was able to understand the essentials"
Efecte Project Model
Efecte’s method of delivering Service Management projects has been developed based on more than 1,000 implementations. A delivery team of certified Efecte professionals will lead, guide, and support your organization through the life cycle of your Efecte solution.
Consultancy and Delivery Services
- Project Management services ensure your implementation and development projects run smoothly.
- Solution Consultancy helps you to implement and develop your Efecte solution according to Efecte’s best practices.
- Care and Buddy services provide ongoing support, which is timed and resourced according to your organization’s needs.
- Outsourced Administrator service support if your organization does not have resources for administering your Efecte solution.
"We have a close collaboration with a nominated contact person from Efecte. With regular meetings and active communication, we can constantly finetune the platform together based on any needs that may arise."
Tiia Pirttiniemi, Head of Department
You can use Efecte platform Baseline out-of-the-box to establish a basic setup for service management.
To gain full advantage of the platform, you need customer understanding. Identify your customers and map the services you offer to internal and external target groups.
Our consultants help you refresh service processes, consolidate corporate practices with Efecte tools and establish Enterprise Service Management Office functions.
The outcome of Advisory Consultancy is a well-defined Service Catalogue for your organization. The Service Catalogue contains customer-specific definitions like service times, priority definition rules, service request models, and change request classifications.
In Identity and Access Management scenarios, we help you find the best path from your current situation towards automated digital processes, e.g., in managing employee lifecycles.
For more information, contact
Senior Service Management Advisor