Cloud-based Service Management

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Get inspired with eBooks, market reports, and white papers.

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Library

Get inspired with eBooks, market reports, and white papers.

Check out our webinars and events, too.

Webinars and events

IT Service Management Resources

All of our IT Service Management content, in one place.

Showing out 1 - 5 of 5 (Show 12)

ITIL 4: Agile revolution or repackaging the old?

IT Service Management, Ebook

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Tips for excelling with AI in ITSM

IT Service Management, Artificial Intelligence, Ebook

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

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Step-by-Step Instructions for Building a Business Case for ITSM

IT Service Management, Guide

As an IT Professional, you want to move your organization to the next era of Service Management. You understand exactly why your organization needs a modern ITSM tool. But are you having trouble convincing your management that the cost is worth it?

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IDG Study 2021 - ITSM / ESM Market Trends in Germany

IT Service Management, Enterprise Service Management, Market Report

Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?

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RiA Vendor Selection Matrix™ for ITSM Tools in the Upper Midmarket 2021

IT Service Management, Market Report

Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.

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