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IT Service Management Resources
All of our IT Service Management content, in one place.
Showing out 1 - 12 of 20 (Show 12)
DataEnter
IT Service Management, Customer Case
Finding the perfect fit with Efecte Service Management. “Having a partner whose direction we could trust was one of the key factors.”
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AI to Boost Your Service Desk Productivity
IT Service Management, Artificial Intelligence, Webinar
How to quickly implement AI in IT Service Management and save time in your Service Desk.
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Digitalize and Automate 2021
IT Service Management, Enterprise Service Management, Digitalize and Automate 2021, Events
#1 ITSM event in Europe took place in September 2021 with 1800 attendees from 22 countries. Day 1 covered key notes on how to drive digital growth in Europe while day 2 was focused on Efecte's product news and customer experience.
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RiA Vendor Selection Matrix™ for ITSM Tools in the Upper Midmarket 2021
IT Service Management, Market Report
Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.
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IDG Study 2021 - ITSM / ESM Market Trends in Germany
IT Service Management, Enterprise Service Management, Market Report
Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?
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AI inom ITSM
IT Service Management, Artificial Intelligence, Webinar
Hur kan IT-organisationer dra nytta av artificiell intelligens i sin IT Service Management? Är Hyperautomation en hype eller en funktion du behöver i många år framöver? Efecte kommer i detta webinar att diskutera olika användningsfall där AI kan leverera konkret värde inom ITSM.
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AI in ITSM
IT Service Management, Artificial Intelligence, Webinar
Wie können IT-Organisationen von Künstlicher Intelligenz in ihrem IT Service Management profitieren? Ist Hyperautomation ein Hype oder eine Fähigkeit, die Sie in den nächsten Jahren brauchen werden?
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AI in ITSM
IT Service Management, Artificial Intelligence, Webinar
How can IT organizations benefit from Artificial Intelligence in their IT Service Management? Is Hyperautomation a hype or a capability you need for years to come?
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Tips for excelling with AI in ITSM
IT Service Management, Artificial Intelligence, Ebook
If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.
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ITIL 4: Agile revolution or repackaging the old?
IT Service Management, Agile, Ebook
ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?
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ITSM Buyer's Guide
IT Service Management, Ebook
A complete Buyer's Guide to choosing the right ITSM partner for your organisation
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7 Considerations for the Perfect Fit - Guide for Choosing the Right ITSM Tool
IT Service Management, Ebook
Your choice of ITSM vendor will impact your business for years to come. It’s a big decision that will have major implications for your organization’s ability to manage its daily operations in a cost-effective way.
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