Get inspired with eBooks, whitepapers and video presentations. We cover themes around IT Service Management like Service Catalog, GDPR, agile ITSM or Artificial Intelligence.
Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.
Our eBook covers, what is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.
ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?
Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.
Artificial Intelligence is making its way towards IT Service Management. This Whitepaper brings a holistic approach to all areas where AI will play a vital role and enhances the way we work.
What is important in an ITSM solution for Nordic IT decision-makers and how are leading vendors doing? Read a summary of a study conducted in Spring 2018.
GDPR forces IT Service Managers to rethink their data retention policies. This paper presents three simple steps to comply with GDPR’s Right to be Forgotten.
German analyst firm Research in Action compares 20 software providers from the IT and Enterprise Service Management sectors and explains trends and challenges in the industry. Efecte is proud to have been one of the top 10 manufacturers in Germany from the very beginning.
This study investigates how companies from the DACH-region, i.e. Germany, Austria and Switzerland, manage their IT services, but also - and particularly - other services such as HR and financial services, or customer service.
Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.
Today, your Service Management has to be able to quickly adapt to new challenges and work in harmony with the business. Is ITIL framework able to adapt to the needed change?
AI-powered Service Desks – Yes, please! AI-power will allow service desks to cut costs, scale output and boost service experience. Join our webinar.
People Analytics meets HR Service Delivery – how transparency and data can boost the role of HR departments and help to retain key talent.
ITIL 4 was released in late February 2019. Does this latest version of ITIL make the service management of IT organizations considerably more agile and to provide support in the digitization of service processes?
Enterprise Service Management ermöglicht es, Best Practices vom ITSM und ITIL-Prozessen im ganzen Unternehmen eimzusetzen. Wie sieht es allerdings konkret in den Unternehmen aus? Wer treibt oder setzt das Enterprise Service Management um? Welche Anforderungen haben Unternehmen an Tool-Hersteller und wie entwickelt sich der Markt?
Aus der Praxis berichtet Tobias Stender, wie die Bechtle Hamburg die Herausforderung des Enterprise Service Managements gemeistert hat und erfolgreich die Digitalisierung und Automatisierung der internen Serviceprozesse umsetzen konnte.
In order to succeed with your digitalization agenda, you need to know your customers and take control of your services. Milla covers real-life examples of international successes of combining digitalization and customer experience, and highlights three steps to sure failure.
Peter discusses four topics you should take into account to future-proof you service catalogue for 2020.