Administering Efecte Service Management
View all courses
Upcoming training dates
19-20.11.2024, English
9 am - 4 pm
27-28.11.2024, German
9 am - 4 pm
10-11.12.2024, Finnish (on-site in Espoo)
9 am - 4 pm
21-22.1.2025, Finnish (on-site in Espoo)
9 am - 4 pm
25-26.3.2025, Finnish (on-site in Espoo)
9 am - 4 pm
20-21.5.2025, Finnish (on-site in Espoo)
9am - 4 pm
Description
Two day course for Efecte Service Management administrators
Training is available in English, Finnish, and German.
Finnish, English: 9 am-4 pm EET, German 9 am-4 pm CET
Price per person: €1,500
The Administering Efecte Service Management course will provide you the knowledge and skills required in the everyday management of ESM. This course is intended for Efecte Service Management administrators who manage ESM user rights, roles and licenses, and provide Views and Dashboards for various roles. To attend the course, you need to have completed user training during implementation and/or have the user experience of the system.
Course content
- Managing users, roles and folders
- Managing user licenses
- Template structure, layout, and permitted modifications
- Role views and Dashboards
- Certification test
Note! Automations with workflow, please check Designing Visual Workflow Automation course.