Contact us
3 Steps to Automatic Incident Categorisation
Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...
Cloud-based Service Management
Efecte Blog: ITSM (2)
Rate your Data Maturity for AI & 5 Tips for Improvement
It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...
Why a Virtual Coach? – The Inside Story
Efecte recently announced its first implementation of Artificial Intelligence for IT support...
Best Practices for your ITSM implementation
During my years as an ITSM professional, I have often witnessed that companies tend to believe that...
Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate
As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once...
The European Innovation Challenge - Day 1 of Digitalize and Automate
The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...
ITSM KPIs – Measure More Than Performance
When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...
Risk Management Made Easy - The Path to ISO/IEC 27001
This is a story on how we at Efecte handle information security risks through a Risk Management...
How Efecte works with Quality and Innovation sprints to create better products and processes
Like all vendors, we want to create better products and processes. But we often get so busy with...
The New Normal - Trends in Digitalization and Automation
What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...
Identifying services leads to the best customer experience
When developing services, it is crucial to identify the services and the customer groups using...
How to Build Your Configuration Management to Serve the Business
We have been involved in more than 300 CMDB configuration processes, and based on that experience,...