Efecte Blog: ITSM (2)

Priorities Shift During the Pandemic: ITSM More Important Than Ever

IT Service Management overtakes Cloud Computing as the most important strategic topic in the DACH...

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

During my years as an ITSM professional, I have often witnessed that companies tend to believe that...

As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once...

The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...

This is a story on how we at Efecte handle information security risks through a Risk Management...

Like all vendors, we want to create better products and processes. But we often get so busy with...

What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...

When developing services, it is crucial to identify the services and the customer groups using...

Prev 1 2 3 Next