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Efecte Blog: Service Management

Getting started with AI in IT Service Management: 3 steps to success

Digital transformation has revolutionized many areas of modern business, but the IT Service Desk...

The Service Management Trends 2024

The new year is in the starting blocks and as we look forward to the developments in the ITSM...

De-mystifying AI for Service Management

No doubt AI is the talk of the town right now. And yes, there is some hype around it also 😉 With...

European public organizations look for secure, flexible, and easy-to-use service management solutions

Efecte’s flexible, adaptable and easy-to-use SaaS solutions are fast turning us into the service...

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...

Risk Management Made Easy - The Path to ISO/IEC 27001

This is a story on how we at Efecte handle information security risks through a Risk Management...

The New Normal - Trends in Digitalization and Automation

What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...

How to Build Your Configuration Management to Serve the Business

We have been involved in more than 300 CMDB configuration processes, and based on that experience,...

The Road to a Workplace Culture Built on Trust

During challenging times, a lot depends on trust and company culture. How we all live it can either...

Mitigating Corona Together – letter to Efecte’s customers

Today, I want to tell you about a new Crisis Ops solution we are making available without...