Efecte Blog: AI

Embracing AI Responsibly: Interview with Päivi Rekonen

This week we discussed the developments in AI and its implications for the IT industry and its...

Unveiling The Future of Work: Interview with Dr. Daniel Susskind

In this interview, we dive into the transformative impact of technology on the future of work with...

Empowering ITSM with AI: Interview with Ewa Karczmarczuk

Today, we have the pleasure of reconnecting with Ewa Karczmarczuk, a Conversational AI expert and a...

SITS Hot Topic Workshop: Human Intelligence (HI) or Artificial Intelligence (AI)? Where Should the Focus Be?

More conversations with less effort: Extending possibilities with GPT-powered Chat

Starting a Conversational AI journey - Interview with Ewa Karczmarczuk

As the topics of artificial intelligence and, specifically, conversational automation, are gaining...

3 Steps to Automatic Incident Categorisation

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...

Rate your Data Maturity for AI & 5 Tips for Improvement

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...