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3 Steps to Automatic Incident Categorisation
Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...
Cloud-based Service Management
Efecte Blog: AI
Rate your Data Maturity for AI & 5 Tips for Improvement
It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...
Why a Virtual Coach? – The Inside Story
Efecte recently announced its first implementation of Artificial Intelligence for IT support...
Get your ITSM ready for AI in 5 steps
AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...