Efecte Blog: AI

We implemented AI in our Service Desk: Here is what we found.

At Efecte, we often preach the benefits of AI for Service Management and we firmly believe in...

Will AI replace the Service Desk Agent?

The work of service desk teams is increasingly demanding, partly due to the higher complexity of...

Getting started with AI in IT Service Management: 3 steps to success

Digital transformation has revolutionized many areas of modern business, but the IT Service Desk...

The Service Management Trends 2024

The new year is in the starting blocks and as we look forward to the developments in the ITSM...

De-mystifying AI for Service Management

No doubt AI is the talk of the town right now. And yes, there is some hype around it also 😉 With...

Embracing AI Responsibly: Interview with Päivi Rekonen

This week we discussed the developments in AI and its implications for the IT industry and its...

Unveiling The Future of Work: Interview with Dr. Daniel Susskind

In this interview, we dive into the transformative impact of technology on the future of work with...

Empowering ITSM with AI: Interview with Ewa Karczmarczuk

Today, we have the pleasure of reconnecting with Ewa Karczmarczuk, a Conversational AI expert and a...

SITS Hot Topic Workshop: Human Intelligence (HI) or Artificial Intelligence (AI)? Where Should the Focus Be?

More conversations with less effort: Extending possibilities with GPT-powered Chat

Starting a Conversational AI journey - Interview with Ewa Karczmarczuk

As the topics of artificial intelligence and, specifically, conversational automation, are gaining...

3 Steps to Automatic Incident Categorisation

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...