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The New Normal - Trends in Digitalization and Automation
What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...
Cloud-based Service Management
Efecte Blog
Stay up to date with trends in digitalization and automation and get inspiration for agile service management.
Identifying services leads to the best customer experience
When developing services, it is crucial to identify the services and the customer groups using...
Kanban vs. Scrum - Which Agile Methodology is Right for Me and My Team?
If you think that you, your department, organization, or project is ready to adopt agile, you might...
How to Build Your Configuration Management to Serve the Business
We have been involved in more than 300 CMDB configuration processes, and based on that experience,...
Best Practices for Service Management: The Value Chain in ITIL 4
ITIL 4 is here with a service value system including a value chain. ITIL or IT Infrastructure...
The Road to a Workplace Culture Built on Trust
During challenging times, a lot depends on trust and company culture. How we all live it can either...
Getting Started with SAFe
Are you looking for ways to decentralize your decision-making processes and become more Agile? You...
Mitigating Corona Together – letter to Efecte’s customers
Today, I want to tell you about a new Crisis Ops solution we are making available without...
Broadening the scope of human resources
Niina Hovi, VP People & Culture at Efecte, considers the wider impact of HR service management...
Efecte: The European ITSM partner of your choice
Efecte is an ITSM cloud software provider that builds its partnerships based on our values and...
Employee experience to match what people need – every day?
Niina Hovi, VP Culture & HR at Efecte, looks at the evolution of the human resources function and...
3 steps towards tomorrow's agile HR Service Management
Does your organization manage HR tasks by email and phone? Do you serve your staff at office hours...