Efecte | Posts and latest trends about agile Service Management (2)

Efecte Blog

Stay up to date with trends in digitalization and automation and get inspiration for agile service management.

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Best Practices for your ITSM implementation

During my years as an ITSM professional, I have often witnessed that companies tend to believe that...

Building a Five-star Digital Customer Experience - Make It Your Superpower

Business-to-business (B2B) customers are increasingly expecting a service experience they know...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...

Building Tomorrow’s Customer Experience - Day 2 of Digitalize and Automate

As we wrap up the second day of Efecte’s virtual event ‘Digitalize and Automate’, it’s time to once...

The European Innovation Challenge - Day 1 of Digitalize and Automate

The first day of Efecte’s virtual event ‘Digitalize and Automate’ has just come to a close, and...

ITSM KPIs – Measure More Than Performance

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...

Risk Management Made Easy - The Path to ISO/IEC 27001

This is a story on how we at Efecte handle information security risks through a Risk...

How Efecte works with Quality and Innovation sprints to create better products and processes

Like all vendors, we want to create better products and processes. But we often get so busy with...

The HR of Tomorrow: Revolutionizing Customer Service & Building Great Places to Work

How does a successful HR team focus on services delivered, increase efficiency, and improve the...

The New Normal - Trends in Digitalization and Automation

What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...

Identifying services leads to the best customer experience

When developing services, it is crucial to identify the services and the customer groups using...