Cloud-based Service Management
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Efecte | Posts and latest trends about agile Service Management (2)

Efecte Blog

Stay up to date with trends in digitalization and automation and get inspiration for agile service management.

How Efecte works with Quality and Innovation sprints to create better products and processes

Like all vendors, we want to create better products and processes. But we often get so busy with...

The HR of Tomorrow: Revolutionizing Customer Service & Building Great Places to Work

How does a successful HR team focus on services delivered, increase efficiency, and improve the...

The New Normal - Trends in Digitalization and Automation

What is the New Normal? At the moment, everyone seems to have an opinion on how the industry is...

Identifying services leads to the best customer experience

When developing services, it is crucial to identify the services and the customer groups using...

Kanban vs. Scrum - Which Agile Methodology is Right for Me and My Team?

If you think that you, your department, organization, or project is ready to adopt agile, you...

How to Build Your Configuration Management to Serve the Business

We have been involved in more than 300 CMDB configuration processes, and based on that...

Best Practices for Service Management: The Value Chain in ITIL 4

ITIL 4 is here with a service value system including a value chain. ITIL or IT Infrastructure...

The Road to a Workplace Culture Built on Trust

During challenging times, a lot depends on trust and company culture. How we all live it can...

Getting Started with SAFe

Are you looking for ways to decentralize your decision-making processes and become more Agile?...

Mitigating Corona Together – letter to Efecte’s customers

Today, I want to tell you about a new Crisis Ops solution we are making available without...

Broadening the scope of human resources

Niina Hovi, VP People & Culture at Efecte, considers the wider impact of HR service management...

Efecte: The European ITSM partner of your choice

Efecte is an ITSM cloud software provider that builds its partnerships based on our values and...