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Efecte ITSM Essentials 

Get started fast with a modern, flexible and scalable Service Management platform

The fast, affordable way to start with Service Desk and grow to Service Management

Efecte ITSM Essentials is not just another entry product. In addition to the key ITSM processes and capabilities out of the box, ready for fast and low-risk deployment, it offers other functionalities needed by modern digital-native organizations, including a consumer-grade portal, conversational interfaces, AI assistance, and more.

With transparent pricing that fits your budget, easy expansion, and a choice of deployment models, you can add new Service Management processes and use cases as needed, while your data stays where you want it.

ESS2 and Chat



“Eight out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions by half of the contract value because they purchase functions that do not get fully use”




A Buyer’s Guide to ITSM Platforms



We help you automate your processes with a step-wise approach to reduce time to value and risk

Solution exploration & assessment

Efecte helps you reduce the risk of overspending by assessing maturity and identifying priority value objectives.

Product validation

Avoid unexpected costs with ITSM Essentials' product trial, which helps define expectations before purchase, along with our flexible and transparent pricing models.


Efecte helps you to create a migration plan from the old system to the new one and an evolution plan tailored to the organization's specific needs to limit migration risks.

Implementation and adoption

With Essential out-of-the-box processes you can accelerate time-to-value.


Efecte ITSM Essentials is built to grow with your business, evolving as your needs change. You will have the flexibility to expand to other service management processes, AI capabilities and/or identity and access management processes.

3 reasons to start your ITSM journey with Efecte ITSM Essentials

There are many great reasons to start your ITSM journey with Efecte ITSM Essentials, but here’s our top 3: 


Rapid set-up and time to value

Our proven onboarding process means you can have ITSM Essentials up and running in just a few days, so you start reaping the benefits of modern, automated Service Management fast.


Optimized TCO

We’ll help you calculate and maintain an optimum total cost of ownership for your ITSM Essentials solution—across licenses, setup, training, adoption, support and integration.


Higher Service Desk productivity

Use Efecte Chat for Service Management to accelerate response times, or choose the optional Efecte Effie AI to leverage our latest AI capabilities for end-users and agents.

Easy to start with flexibility to grow

ITSM Essentials

  • Service requests
  • Incident management
  • Knowledge
  • Service levels


  • IT asset management
  • Service configurations
  • Changes and deployments
  • Problem management
  • Releases and validation
  • And more!


Enterprise Service

  • Business assets
  • Financial operations
  • HR and people operations
  • Facilities, assets, licenses
  • And more!

Certified Solution for Quick and Safe Deployments

Backed by the ISO/IEC 27001 certification, we meet the global standard for information security management systems. Efecte proudly holds the distinction of being the first vendor to achieve Serview's Certifiedtool certification encompassing all 19 ITIL 4 practices. Since 2023, Efecte has been part of the PeopleCert ATV program solidifying our commitment to excellence.




“Our main reasons for choosing Efecte were the speed of the implementation, total cost, scalability to support our growth, and its flexibility to serve different parts of our business.”

Tiina Hietamies

Head of IT Support Service, Musti Group



Modern, flexible, cloud-based ITSM software

Four characteristics make Efecte ITSM Essentials ideal for midsize Europe-based organizations.

instant info

Core capabilities out of the box

You get a set of ready-made, industry-proven ITSM processes and capabilities, ready for fast and low-risk deployment into your organization.


Modern ITSM solution

Rapidly automate and digitalize your Service Management function with in-built reports, process automation, consumer-grade portal, and AI-assistance to solve queries fast.


Conversational Interfaces

Empower you organization with streamlined support processes. Leverage the power of chatbots for fast issue resolution, ensuring 24/7 assistance and seamless connections between end-users and support agents.

Native CMDB

Cloud on your own terms

Run ITSM Essentials in your choice of our European cloud, your private cloud, or the public cloud. You gain all the benefits of SaaS while your data stays where you need it to be.

Don't take just our word

Research in Action (RiA) has named Efecte as the Top Vendor for IT and ESM Pureplay Solutions. 

"Efecte has a practical and easy-to-use platform which when combined with its fair licensing model, is an excellent choice for mid-size customers and public institutions."

RiA badges (3)


"Efecte has a practical and easy-to-use platform which when combined with its fair licensing model, is an excellent choice for mid-size customers and public institutions."

See Efecte ITSM Essentials in action

Ready to learn more about Efecte ITSM Essentials? Ask us for a demo today!

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* Gartner, A Buyer’s Guide to ITSM Platforms, 4 August 2022. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved