expanding ITSM

Efecte ITSM Essentials 

The fast, affordable way to start with Service Desk and grow to Service Management

Get started fast with a modern, flexible and scalable Service Desk platform

Efecte ITSM Essentials gives you key ITSM processes and capabilities out of the box, ready for fast and low-risk deployment.

With transparent pricing that fits your budget, easy expansion and a choice of deployment models, you can add new Service Management processes and use cases as needed, while your data stays where you want it.

Modern, flexible, cloud-based ITSM software

Four characteristics make Efecte ITSM Essentials ideal for midsize Europe-based organizations.

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Core capabilities out of the box

You get a set of ready-made, industry-proven ITSM processes and capabilities, ready for fast and low-risk deployment into your organization.


Modern ITSM solution

Rapidly automate and digitalize your Service Management function with in-built reports, process automation, modern self-service portal, and AI-assisted chat to solve queries fast.

Wide integration capability

Extendable ITSM platform

Unlock Service Management, Identity Management and Conversational AI functionality when you’re ready—all with transparent, affordable pricing.

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Cloud on your own terms

Run ITSM Essentials in your choice of our European cloud, your private cloud, or the public cloud. You gain all the benefits of SaaS while your data stays where you need it to be.

“Our main reasons for choosing Efecte were the speed of the implementation, total cost, scalability to support our growth, and its flexibility to serve different parts of our business.”.

Tiina Hietamies, Head of IT Support Service, Musti Group

3 reasons to start your ITSM journey with Efecte ITSM Essentials

There are many great reasons to start your ITSM journey with Efecte ITSM Essentials, but here’s our top 3: 


Rapid set-up and time to value

Our proven onboarding process means you can have ITSM Essentials up and running in just a few days, so you start reaping the benefits of modern, automated Service Management fast.


Optimized TCO

We’ll help you calculate and maintain an optimum total cost of ownership for your ITSM Essentials solution—across licenses, setup, training, adoption, support and integration.


Higher Service Desk productivity

Use Efecte Chat for Service Management to accelerate response times, or choose the optional Efecte Effie AI to leverage our latest AI capabilities for Self-Service and agents.

Plan a best-practice migration from JIRA to Efecte

Migrating from JIRA Service Management Server to Efecte ITSM is easier when you have a solid plan. Download our Migration Guide for insight into these key planning and migration considerations: 

See Efecte ITSM Essentials in action

Ready to learn more about Efecte ITSM Essentials? Ask us for a demo today!

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