2023 Vendor Selection Matrix™ for IT and Enterprise Service Management Pureplay Solutions

2023 Vendor Selection Matrix™ for IT and Enterprise Service Management Pureplay Solutions

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RIA Names Efecte Global Winner in ITSM & ESM Pureplay Solutions Study

Research in Action (RIA) has recognized Efecte as the Global Winner for IT and Enterprise Service Management Pureplay Solution as per its VENDOR SELECTION MATRIX™ study in 2023. RIA is a German market research company specializing in IT and Marketing Automation.

For this research, RIA conducted extensive interviews with 1000 IT and business leaders with budget responsibility in enterprises globally. This study provides valuable insights into service management priorities, plans, and emerging trends, while evaluating and comparing the top 15 vendors in terms of strategy and execution.

RIA summarizes Efecte's market position, highlighting its prowess in a competitive landscape, where it stands strong against major competitors and recognizes its commitment to assisting companies of all sizes in their service management initiatives. RIA states in the report: "Efecte has a practical and easy-to-use platform which when combined with its fair licensing model, is an excellent choice for mid-size customers and public institutions."

Efecte's accomplishments extend beyond the Global Winner recognition. We are proud to be acknowledged for Customer Satisfaction, Pricing and Value, and Recommendation Index.

To delve deeper into the challenges, trends, and standout vendors in the IT and ESM market, download your free copy of the study.

Global Winner

Market Leader


Customer Satisfaction


Price Versus Value





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About Efecte

Efecte helps people to digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to the global goliaths in our space. Our headquarters is located in Finland and we have regional hubs in Germany, Poland, Spain and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace