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ISG: Efecte is a Rising Star in Enterprise Service Management Tools

ISG: Efecte is a Rising Star in Enterprise Service Management Tools

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Espoo, 9. April 2021 - Efecte, the European alternative for cloud-based service management has been recognized by ISG Research as a Rising Star for Enterprise Service Management in Germany, in their 2021 ISG Provider Lens™ Quadrant report.


Lutz Peichert_efecte_Enterprise Service Management – Tools and Services Germany 2021

The Rising Star recognition is given by ISG to companies with a promising portfolio and high future potential. The ISG Provider Lens report assists organizations in evaluating Enterprise Service Management solutions and services by comparing provider strengths, challenges, and competitive differentiators.

The analysts particularly highlighted the Efecte platform’s open data model, ease of use, and high integration capability. Also, Efecte delivers ready-made solutions for all necessary IT processes and, thanks to a no-code workflow engine and a process visualization application, enables the users to implement any process flow.

"With our solution, organizations can digitize processes as well as automate workflows and make them more efficient. At the same time, we place great emphasis on ease of use, fair licensing models, and short implementation times," says Niilo Fredrikson, CEO of Efecte. "Being positioned as a Rising Star for ESM Tools in Germany shows that analysts see this as an advantage and that we are on the right track with our strategy."

ISG Research's selection criteria included existing enterprise services automation capabilities - for example, human resources, finance and accounting, and facilities management. In addition, vendors evaluated must have access control capabilities, integration capabilities, a broad and flexible delivery model, and an ecosystem of business and technology partners.

A free copy of the study is available via the following link: 

About the ISG Provider Lens™ Quadrant

The ISG Provider Lens Quadrant studies provide an excellent overview of the top players in a defined country, region, or globally. They provide corporate buyers with valuable insights into the strengths, competitive advantages, and unique selling propositions of the leading service providers serving each market. Companies find a wealth of detailed data and market analysis to help them select appropriate sourcing partners, while ISG consultants use the reports to validate their own market insights and make recommendations to ISG's enterprise clients.


For more information: 

Niilo Fredrikson,


Steffan Schumacher
+358 50 524 0873  

About Efecte
Efecte helps service organizations digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to global players in our space. Our headquarters is located in Finland, and we have regional hubs in Germany and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace.

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