Espoo, Finland (October 5th, 2023) – Efecte, the European alternative in cloud-based service management software, announces its recent recognition as the top vendor for IT and enterprise service management (ESM) pureplay solutions by Research in Action (RIA), a renowned German analyst firm.
In its Vendor Selection Matrix™ market studies published in September 2023, RIA looked specifically at IT Service Management (ITSM) and Enterprise Service Management (ESM) Pureplay solutions from vendors focused on this specific market. Efecte, with its practical and easy-to-use platform and fair licensing model, was proclaimed as an “excellent choice for mid-size customers and public institutions”. The company has received the highest score for customer satisfaction, recommendation index and price versus value ratio. This recognition is an important milestone in Efecte's journey to become the leading European alternative in service management.
The Vendor Selection Matrix™ studies by RIA are a valuable resource for companies seeking to identify and select top IT service management providers, stay informed about market trends, prioritize major IT investment projects, and more.
A free copy of the study is available via the following link:
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Efecte helps people to digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to the global goliaths in our space. Our headquarters is located in Finland and we have regional hubs in Germany, Poland, Spain and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace.
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