Cloud-based Service Management
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Library

Get inspired with eBooks, market reports, and white papers.

Library

Get inspired with eBooks, market reports, and white papers.

IT Service Management Resources

All of our IT Service Management content, in one place.

Showing out 1 - 12 of 12 (Show 12)

ITIL 4: Agile revolution or repackaging the old?

IT Service Management, Agile, Ebook

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Tips for excelling with AI in ITSM

IT Service Management, Artificial Intelligence, Ebook

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

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IDG Study 2021 - ITSM / ESM Market Trends in Germany

IT Service Management, Enterprise Service Management, Market Report

Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?

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RiA Vendor Selection Matrix™ for ITSM Tools in the Upper Midmarket 2021

IT Service Management, Market Report

Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.

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ITSM Buyer's Guide

IT Service Management, Ebook

A complete Buyer's Guide to choosing the right ITSM partner for your organisation

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7 Considerations for the Perfect Fit - Guide for Choosing the Right ITSM Tool

IT Service Management, Ebook

Your choice of ITSM vendor will impact your business for years to come. It’s a big decision that will have major implications for your organization’s ability to manage its daily operations in a cost-effective way.

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AI in ITSM

IT Service Management, Artificial Intelligence, Webinar

How can IT organizations benefit from Artificial Intelligence in their IT Service Management? Is Hyperautomation a hype or a capability you need for years to come?

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AI in Service Management: Comparing Technologies

IT Service Management, Artificial Intelligence, Ebook

Which AI technology is best for your service management needs? This guide will go through five of the most common AI technologies in service management and present their common advantages and disadvantages.

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How to Capitalize on Agile, the New Currency of Business

IT Service Management, Agile, Webinar

What, in practice, does it take to lead an agile operation or become an agile organization? Panu Hannula, CIO of Musti Group, the leading Nordic pet specialist retailer and Niilo Fredrikson, CEO of Efecte, the European alternative for cloud-based service management, share their experiences.

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IT Service Provider Shifted to Agile ITSM in 1,5 weeks

IT Service Management, Agile, Customer Case

Get acquainted with our customer example, where an IT Service Provider digitized and automated their service processes in just 1,5 weeks. You can see the benefits realized below and download the case.

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Digitalize and Automate 2021

IT Service Management, Enterprise Service Management, Digitalize and Automate 2021, Events

#1 ITSM event in Europe took place in September 2021 with 1800 attendees from 22 countries. Day 1 covered key notes on how to drive digital growth in Europe while day 2 was focused on Efecte's product news and customer experience.

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Automation: a turbo for service management

IT Service Management, Ebook

Process automation can help companies increase their productivity, customer, and employee satisfaction. Read about the three steps to achieve successful automation.

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