2022 Vendor Selection Matrix™ for ITSM tools in the upper midmarket and large enterprises

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Efecte - A Market Leader for ITSM

Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools in the VENDOR SELECTION MATRIX™ study for the upper midmarket and large enterprises in Germany. RIA is a German market research company for IT and Marketing Automation.

The Vendor Selection Matrix™ is a primarily survey-based methodology for vendor evaluation. For this report, Research in Action interviewed 750 IT managers with budget responsibility in German upper midmarket and large enterprise companies. 
In this study, RIA compares 20 ITSM and ESM Tool vendors which are active in Germany. The study also analyses trends and challenges in the IT and Enterprise Service Management industry during 2022.

In this year’s report, RIA summarizes Efecte’s market position with the following statement: “Efecte is the best alternative for new ESM implementations with excellent company culture and a platform for ITSM, ESM, and IAM.”

Furthermore,  Efecte achieved the highest rating of all vendors in the evaluation of the price-performance ratio and best in class ratings for customer satisfaction. More than 98% of the surveyed IT managers would recommend Efecte to their peers.

To learn more about challenges, trends, and vendors on the ESM-market download your free copy of the study.

Market Leader

Price Versus Value


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About Efecte

Efecte helps service organizations digitalize and automate their work. Customers across Europe leverage Efecte cloud service to operate with greater agility, improve the experience of end-users, and save costs. The use cases for our solutions range from IT Service Management (ITSM) and ticketing to improving employee experiences, business workflows, and customer service. Efecte is the European Alternative to global players in our space.