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IT Service Management Resources
All of our IT Service Management content, in one place.
Showing out 1 - 12 of 18 (Show 12)
DataEnter
IT Service Management, Customer Case
Finding the perfect fit with Efecte Service Management. “Having a partner whose direction we could trust was one of the key factors.”
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RiA Vendor Selection Matrix™ for ITSM Tools 2022
IT Service Management, Market Report
Research in Action (RIA) recognizes Efecte as Market Leader for IT and Enterprise Service Management tools.
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AI to Boost Your Service Desk Productivity
IT Service Management, Artificial Intelligence, Webinar
How to quickly implement AI in IT Service Management and save time in your Service Desk.
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Digitalize and Automate 2021
IT Service Management, Enterprise Service Management, Digitalize and Automate 2021, Events
#1 ITSM event in Europe took place in September 2021 with 1800 attendees from 22 countries. Day 1 covered key notes on how to drive digital growth in Europe while day 2 was focused on Efecte's product news and customer experience.
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IDG Study 2021 - ITSM / ESM Market Trends in Germany
IT Service Management, Enterprise Service Management, Market Report
Report answers questions like; What is the impact of the Corona pandemic on IT Service Management? Is IT ready for digitalization?
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AI in ITSM
IT Service Management, Artificial Intelligence, Webinar
How can IT organizations benefit from Artificial Intelligence in their IT Service Management? Is Hyperautomation a hype or a capability you need for years to come?
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Tips for excelling with AI in ITSM
IT Service Management, Artificial Intelligence, Ebook
If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.
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ITIL 4: Agile revolution or repackaging the old?
IT Service Management, Agile, Ebook
ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?
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ITSM Buyer's Guide
IT Service Management, Ebook
A complete Buyer's Guide to choosing the right ITSM partner for your organisation
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7 Considerations for the Perfect Fit - Guide for Choosing the Right ITSM Tool
IT Service Management, Ebook
Your choice of ITSM vendor will impact your business for years to come. It’s a big decision that will have major implications for your organization’s ability to manage its daily operations in a cost-effective way.
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AI in Service Management: Comparing Technologies
IT Service Management, Artificial Intelligence, Ebook
Which AI technology is best for your service management needs? This guide will go through five of the most common AI technologies in service management and present their common advantages and disadvantages.
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How to Capitalize on Agile, the New Currency of Business
IT Service Management, Agile, Webinar
What, in practice, does it take to lead an agile operation or become an agile organization? Panu Hannula, CIO of Musti Group, the leading Nordic pet specialist retailer and Niilo Fredrikson, CEO of Efecte, the European alternative for cloud-based service management, share their experiences.
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