IDG Study 2021 - ITSM / ESM Market Trends in Germany

About the study

Around 530 managers and specialists from IT and specialist departments in companies from various industries and of different sizes were surveyed by IDG in collaboration with CIO and Computerwoche. The results provide an up-to-date basis for comparison for the company's own assessment and for further development projects of service organizations.

The study provides answers to the following questions, among others:

- What is the impact of the Corona pandemic on IT Service Management?

- Where do organizations see the difference in the use of ITSM and ESM tools?

- Who is driving the use of ESM in the enterprise?

- Is IT ready for digitization?

- ITSM cloud solutions demand

- outlook on ITIL 4 in the real world


IDG Germany is a subsidiary of IDG Communications Inc. IDG is a trusted and dependable editorial voice, creating quality content to generate knowledge, engagement, and deep relationships with our community of the most influential technology and security decision-makers. Our premium media brands including CIO, Computerworld, CSO, InfoWorld, Network World, PCWorld, and Tech Hive engage a quality audience with essential guidance on the evolving technology landscape.




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About Efecte

Efecte helps service organizations digitalize and automate their work. Customers across Europe leverage Efecte cloud service to operate with greater agility, improve the experience of end-users, and save costs. The use cases for our solutions range from IT Service Management (ITSM) and ticketing to improving employee experiences, business workflows, and customer service. Efecte is the European Alternative to global players in our space.