Cloud-based Service Management

ITIL 4: Agile revolution or repackaging the old?

How does the latest version of ITIL framework add value to ITSM?

ITIL 4 Foundation, the latest version of ITIL, was introduced in 2019. The latest version makes the service management of IT organizations more agile and provides support in the digitization of service processes.

The IT Infrastructure Library, ITIL, is a best practice framework for ITSM and consists of a set of best practices and generally accepted rules for implementing ITSM solutions. It is used to ensure ease of implementation, integration, and ultimately the greatest benefit to users. The ITIL framework is published by Axelos

The new version 4 is intended to make IT service management much more agile and to support the digitalization of service processes. But where are the concrete differences to ITIL V3 and what added value does the new version of the best practice framework offer companies and their IT departments?

The following Ebook takes you step-by-step through the new features of ITIL 4, explains what changes they bring for your ITSM, and goes into more detail on the following topics, among others:

  • the service definition

  • the service value system

  • the basic principles

  • governance

  • the Service Value Chain

  • the Service Value Stream

  • practices

  • 4 dimensions of service management


To download the ebook, please fill out the form on the right.

Sign up to download the whitepaper!