7 Considerations for the Perfect Fit - Guide for Choosing the Right ITSM Tool

Your choice of ITSM vendor will impact your business for years to come. It’s a big decision that will have major implications for your organization’s ability to manage its daily operations in a cost-effective way. This is why it makes sense to take the time to systematically investigate the options available, and not make any rushed judgments. 

Understand Your Organizations Needs

No vendor will ever know your organization the way you do - but even you may not know it as well as you think. By outlining your central business requirements and walking through a series of questions for vendors and references, you will be able to identify key features and functions that align with your current and future needs.

Let's take a look at a practical step-by-step approach for evaluating seven key themes of ITSM software.

By using a sequence of questions listed in our complete ITSM guide you will collect a large amount of information from vendors, from references, and from your own organization. Make sure to document your results clearly and consistently, as you will most likely be revisiting the information and sharing it with oth



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About Efecte

Efecte helps service organizations digitalize and automate their work. Customers across Europe leverage Efecte cloud service to operate with greater agility, improve the experience of end-users, and save costs. The use cases for our solutions range from IT Service Management (ITSM) and ticketing to improving employee experiences, business workflows, and customer service. Efecte is the European Alternative to global players in our space.