Efecte IT Service Management

How Does Efecte ITSM Help Simplify your IT?

IT Service Management solutions are the backbone of IT organizations. Efecte makes work seamless across different practices though the one-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution.

An Agile Solution for Agile IT

Embrace Agile ITSM with Kanban boards and tools promoting self-organization. Move past a static approach of assigning tasks and allow your experts to shine. Expand and incorporate other business areas using SAFe principles, ensuring your organization is never held back.

Find out more about agile service management and the importance of choosing the right practices and solutions in our guide: Six Pitfalls to Avoid on Your Way to Agile Service Management.

Efecte Crisis Ops Kanban Board

Unparalleled End-to-End Experiences

Streamline end-user interactions with our intuitive self-service portal. Simplify reporting and task management with standard or custom reports and dashboards and automate any process using our intuitive, drag-and-drop workflow engine.

Download our solution description to learn more about the standard features of our platform.

ITSM-Experience

A TCO which can't be beat

Get started from day one with the out-of-the-box practices, workflows, and reports within Efecte ITSM. Efecte ITSM includes quarterly feature upgrades to make sure that your IT practices will never fall behind. Easily expand or customize any services, practices, or configurations to meet your exact needs.

Learn just how easy it is to build the exact ITSM solution you need with Efecte. Watch our on-demand webinar, How to Build Custom Applications in Efecte (build-your-own) to see how you can expand our ITSM baseline.

ITSM-tco

"We had a collection of 10 different systems. Now Istekki operates only 2 main systems: Efecte and another integrated system for invoicing."

Kristo Jokela, Customer Service Director, Istekki
An MSP providing information, communication and medical technology (ICMT) services.

What makes Efecte ITSM different?

Mobile-first Self-Service Portal

Our self-service portal is built using a responsive UI that automatically adjusts to any browser sizes and doesn't require any downloads. Find out more!

Codeless workflow engine

Our workflow engine allows any administrator to design automations using the pre-configured building blocks without the need for coding.

Advanced Reporting Tools

Online reports and dashboards that can be easily created and tailored by any user.

Fully Functional ITSM Baseline

Deployable within days instead of weeks due to our comprehensive and certified baseline.

Efecte ITSM is a comprehensive solution including all the IT practices you need!

Availability Management

Automatically document, calculate and create alerts surrounding the availability of your key services.

Capacity & Performance Management

Plan, forecast, and record CIs capacity and performance.

Change Enablement

Maximize successful changes by assessing risks, reviewing approvals and managing the schedule.

Demand Management

Create a dialog and promote co-creation with end-users through suggestions and improvements.

Deployment Management

Clearly plan and deliver new deployments or changes to live environments.

Feedback Management

Develop and improve services by requesting, reporting, and reviewing service feedback.

Incident Management

Decrease organizational downtime by simplifying incident reporting, categorization, and processing.

Information Security Management

Automate responses to security incidents reducing reaction times and improve compliance.

Knowledge Management

Centralize and categorize known solutions to issues and promoting self-help with our self-service portal.

Measurement & Reporting

Improve decision making by using an ITSM solution that includes extensive measurement and reporting tools.

Monitoring and Event Management

Reduce repetitive actions relating to monitoring with automations and notifications.

Problem Management

Standardize the processing of complex issues requiring workarounds through links, analytics, and reports.

Project Management

Simplify IT project management by planning, delegating, monitoring, and managing every project and task.

Relationship Management

Create clarity into your organization's relationships with customers, service providers, services, and employees.

Release Management

Reduce the introduction of issues or problems with proper planning, testing, and contingencies.

Risk Management

Create standard records, actions, and processes relating to identified risks and their associated assets.

Service Catalog Management

Manage services and their usage improving availability, processing, and reporting.

Service Configuration Management (CMDB)

Centralize, categorize, monitor, and report Configuration Items (CIs), assets, and more.

Service Financial Management

Use Service Financial Management to keep track of your costs center or service allocations and service and asset costs.

Service Level Management

Improve efficiencies by tracking SLAs, reviewing reports, and receiving notifications if they are exceeded.

Service Request Management

Simplify making requests, approvals, and delivery by centralizing offerings.

Service Validation and Testing

Create standard service validation and testing templates to improve reporting, reliability, and visibility.

Supplier Management

Record, report and integrate supplier details and performances to gain insight into your service providers.

Are AI and ITSM the perfect match?

Artificial Intelligence is making its way towards IT Service Management. Our white paper brings a holistic approach to all areas where AI will play a vital role and enhance the way we work.

Learn about our ITSM solution!

Efecte ITSM is a comprehensive solution including a range of areas surrounding IT. Download the Efecte ITSM Solution Description and gain complete insight into everything our solution can do.