IT Service Management

Efecte ITSM makes it easy for organizations to centralize any service within a single location and improve efficiencies with automation. Our solution is unique in its ability to easily include and incorporate a range of services beyond IT service management including HR, Identity Governance and Administration, and even business-specific services.

| Seamlessly integrate your access rights management adding further control and business logic into any process.

| Fully automate processes with our easy-to-use, drag-and-drop workflow engine.

| Expand past IT and integrate other business processes and offerings.

Efecte ITSM has been designed and built with every level of user in mind. Our solution provides effortless end-to-end experiences from admins to end-users through pre-configured elements, customizable reporting tools, and a modern, icon-based self-service portal.

| Pre-configured templates, roles, workflows, and reports based on ITIL 4 best practices.

| Flexible user interface allowing custom reports, dashboards and offerings.

| Endless integration possibilities to connect to complementary discovery, unified endpoint management, knowledge base, and other service management solutions.

| Easy-to-use self-service portal which centralizes information and services.

Efecte ITSM enables organizations to gain complete insight into their services and operations with flexible reporting tools. Out-of-The Box reports can be expanded or customized to include additional business-specific information by any user. Any relationship or linkage can be easily viewed through our Visual Analyzer.

| Allow every user to create the personal reports, views, and dashboard they need.

| Create new or modify existing templates, roles, views and more to meet your exact needs.

| Easily export graphs, views, and data for reports, presentations or further analysis.