IT Service Management

Organizations are looking for ways to improve their IT Service Management (ITSM) and make it more Agile. Find out how we can help improve your ITSM processes and services.

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Perfect services start with the most versatile ITSM solution

IT Service Management solutions are the backbone of IT organizations. Efecte makes work seamless across different processes. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT processes allowing services, people, and assets to be consolidated and managed from one solution.


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"With a workforce of 15,000 people I would venture that in IT support alone, the new automations have saved us one full-time work year."

Aki Valkama, IT Manager, Mehiläinen

Read the Mehiläinen Success Story!

Drowning in emails? Implement an ITSM solution in just ten days!

Find out how an IT Service Provider digitized and automated their ITSM processes in just 1 1/2 weeks with Efecte. See the benefits our ITSM solution provides and download the case example.

Download the Case Story


Multi-language Self-Service Portal

| Fast, intuitive and web-based interface
| Guided offering linking multiple services
| Self-help knowledge center for users
| Embedded approvals and company-wide announcements
| Customizable service offerings
| Role and site-specific service catalog management


Service Management Tool

| Role-specific, public and personal online reports
| Modern, responsive UI adapting to any web browser
| Role-based access management down to attribute level
| Codeless workflow automation with pre-configured building blocks
| Visualisation of any relationship between issues, assets, and persons
| GDPR-compliant anonymization and archiving of personal data

What makes Efecte ITSM different?

Responsive UI which automatically adjusts to all browser sizes, including mobile.

ITSM Self-Service Portal 2

Codeless workflow engine allowing any administrator to design automations using the pre-configured building blocks without the need for coding.

ITSM Workflow 2

Online reports and dashboards that can be easily created and tailored by any user.

ITSM Custom Dashboard 2

Deployable within days instead of weeks due to our comprehensive and certified baseline.

ITSM Baseline 2

"We had a collection of 10 different systems. Now Istekki operates only 2 main systems: Efecte and another integrated system for invoicing."

Kristo Jokela, Customer Service Director, Istekki

Read the Istekki Success Story!

Watch Efecte ITSM in Action!

Automate any ITSM Process


Change Enablement »

Maximize successful changes by assessing risks, reviewing approvals and managing the schedule.

Demand Management »

Create a dialog and promote co-creation with end-users through suggestions and improvements.

Feedback Management »

Develop and improve services by requesting, reporting and reviewing service feedback.

Incident Management »

Decrease downtime by simplifying incident reporting and processing.

Information Security Management »

Automate responses to security incidents to reduce reaction times and improve compliance.
Knowledge Management Blue

Knowledge Management »

Provide known solutions to issues promoting self-help.

Monitoring and Event Management »

Reduce repetitive actions and monitoring through automations and notifications.


Problem Management »

Standardize the processing of complex issues requiring workarounds through links, analytics, and reports.

Release Management »

Reduce the introduction of issues or problems with proper planning, testing, and contingencies. 

Risk Management »

Properly record, react and mitigate identified risks and their associated assets.

Service Catalog_blue

Service Catalogue
Management »

Manage services and their usage improving availability, processing, and reporting.

Service Configuration Management (CMDB) »

Centralize, categorize, monitor and report Configuration Items (CIs), assets and more.
Service Level_blue_2

Service Level Management »

Improve efficiencies by tracking SLA's, reviewing reports, and receiving notifications if they are exceeded.
Service Request_blue_2

Service Request Management »

Simplify making requests, approvals, and delivery by centralizing offerings.

Supplier Management »

Record, report and integrate supplier details and performances to gain insight into your service providers.

Are AI and ITSM the perfect match?

Artificial Intelligence is making its way towards IT Service Management. Our white paper brings a holistic approach to all areas where AI will play a vital role and enhance the way we work.

Download our AI in ITSM White Paper

Learn about our ITSM solution!

Efecte ITSM is a comprehensive solution including a range of areas surrounding IT. Download the Efecte ITSM Solution Description and gain complete insight into everything our solution can do.

Download our ITSM Solution Description