Issues constantly occur throughout the day, whether they are caused by a technical issue or human error. When this occurs it is crucial that they are identified, reported and remedied. Providing employees with a simple and centralized reporting and notification location for issues and their solutions will greatly decrease negative impacts.
We help you out...
| Detect, prioritize and record all incidents
| Assign incidents to support groups or individual support persons
| Easily track response times and target resolution times
| Review progress and send automatic email notifications at key points
| Find known solutions quickly from knowledge base articles
| Analyze incident trends to identify potential problems
| Automate repetitive processes through workflow automation