Efecte IT Service Management

Don't break your budget, choose the best Agile ITSM solution!

IT Service Management solutions are the backbone of IT organizations. Efecte makes work seamless across different practices by improving experiences and ways of working. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution.

serview-certification-itil-4 DFF_merkki

ITSM-customer-case-Aki-Valkama-Mehiläinen

"With a workforce of 15,000 people I would venture that in IT support alone, the new automations have saved us one full-time work year."

Aki Valkama, IT Manager, Mehiläinen

Drowning in emails? Implement an ITSM solution in just ten days!

Find out how an IT Service Provider digitized and automated their ITSM processes in just 1 1/2 weeks with Efecte. See the benefits our ITSM solution provides and download the case example.

How Efecte Helps Simplify ITSM

Improve your Efficiency by Centralizing and Automating any IT Practice

Efecte ITSM makes it easy for organizations to centralize any service within a single location and improve efficiencies with automation. Our solution is unique in its ability to easily include and incorporate a range of services beyond IT service management including HR, Identity Governance and Administration, and even business-specific services.

| Seamlessly integrate your access rights management adding further control and business logic into any process.

| Fully automate processes with our easy-to-use, drag-and-drop workflow engine.

| Expand past IT and integrate other business processes and offerings.

Centralized_ITSM_Icon

Provide Effortless End-to-End Experiences Through Pre-Configured Templates, Workflows, and Dashboards

Efecte ITSM has been designed and built with every level of user in mind. Our solution provides effortless end-to-end experiences from admins to end-users through pre-configured elements, customizable reporting tools, and a modern, icon-based self-service portal.

| Pre-configured templates, roles, workflows, and reports based on ITIL 4 best practices.

| Flexible user interface allowing custom reports, dashboards and offerings.

| Endless integration possibilities to connect to complementary discovery, unified endpoint management, knowledge base, and other service management solutions.

| Easy-to-use self-service portal which centralizes information and services.

Effortless_ITSM_Icon

Ensure Transparency and Auditability Through Flexible Reporting Tools

Efecte ITSM enables organizations to gain complete insight into their services and operations with flexible reporting tools. Out-of-The Box reports can be expanded or customized to include additional business-specific information by any user. Any relationship or linkage can be easily viewed through our Visual Analyzer.

| Allow every user to create the personal reports, views, and dashboard they need.

| Create new or modify existing templates, roles, views and more to meet your exact needs.

| Easily export graphs, views, and data for reports, presentations or further analysis.

Transparency_ITSM_Icon

Multi-language Self-Service Portal

| Fast, intuitive and web-based interface

| Guided offering linking multiple services

| Self-help knowledge center for users

| Embedded approvals and company-wide announcements

| Customizable service offerings

| Role and site-specific service catalog management

Service Management Tool

| Role-specific, public and personal online reports

| Modern, responsive UI adapting to any web browser

| Role-based access management down to attribute level

| Codeless workflow automation with pre-configured building blocks

| Visualisation of any relationship between issues, assets, and persons

| GDPR-compliant anonymization and archiving of personal data

Watch Efecte ITSM in Action!

What makes Efecte ITSM different?

Responsive UI which automatically adjusts to all browser sizes, including mobile.

Codeless workflow engine allowing any administrator to design automations using the pre-configured building blocks without the need for coding.

Online reports and dashboards that can be easily created and tailored by any user.

Deployable within days instead of weeks due to our comprehensive and certified baseline.

ITSM-customer-case-Kristo-Jokela-Istekki

"We had a collection of 10 different systems. Now Istekki operates only 2 main systems: Efecte and another integrated system for invoicing."

Kristo Jokela, Customer Service Director, Istekki

Automate any ITSM Practice

Availability Management

Automatically document, calculate and create alerts surrounding the availability of your key services.

Capacity & Performance Management

Plan, forecast, and record CIs capacity and performance.

Change Enablement

Maximize successful changes by assessing risks, reviewing approvals and managing the schedule.

Demand Management

Create a dialog and promote co-creation with end-users through suggestions and improvements.

Deployment Management

Clearly plan and deliver new deployments or changes to live environments.

Feedback Management

Develop and improve services by requesting, reporting, and reviewing service feedback.

Incident Management

Decrease organizational downtime by simplifying incident reporting, categorization, and processing.

Information Security Management

Automate responses to security incidents reducing reaction times and improve compliance.

Knowledge Management

Centralize and categorize known solutions to issues and promoting self-help with our self-service portal.

Measurement & Reporting

Improve decision making by using an ITSM solution that includes extensive measurement and reporting tools.

Monitoring and Event Management

Reduce repetitive actions relating to monitoring with automations and notifications.

Problem Management

Standardize the processing of complex issues requiring workarounds through links, analytics, and reports.

Project Management

Simplify IT project management by planning, delegation, monitoring, and managing every project and task.

Relationship Management

Create clarity into your organization's relationships with customers, service providers, services, and employees.

Release Management

Reduce the introduction of issues or problems with proper planning, testing, and contingencies.

Risk Management

Create standard records, actions, and processes relating to identified risks and their associated assets.

Service Catalog Management

Manage services and their usage improving availability, processing, and reporting.

Service Configuration Management (CMDB)

Centralize, categorize, monitor, and report Configuration Items (CIs), assets, and more.

Service Financial Management

Use Service Financial Management to keep track of your costs center or service allocations and service and asset costs.

Service Level Management

Improve efficiencies by tracking SLAs, reviewing reports, and receiving notifications if they are exceeded.

Service Request Management

Simplify making requests, approvals, and delivery by centralizing offerings.

Service Validation and Testing

Create standard service validation and testing templates to improve reporting, reliability, and visibility.

Supplier Management

Record, report and integrate supplier details and performances to gain insight into your service providers.

Are AI and ITSM the perfect match?

Artificial Intelligence is making its way towards IT Service Management. Our white paper brings a holistic approach to all areas where AI will play a vital role and enhance the way we work.

Learn about our ITSM solution!

Efecte ITSM is a comprehensive solution including a range of areas surrounding IT. Download the Efecte ITSM Solution Description and gain complete insight into everything our solution can do.

IT Service Management

Organizations are looking for ways to improve their IT Service Management (ITSM) and make it more agile. Find out how we can help improve your ITSM practices.