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Efecte IT Service Management

Experience Agility in your IT Services

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ITSM

Perfect services start with the most versatile ITSM solution

IT Service Management solutions are the backbone of IT organizations. Efecte makes work seamless across different processes. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT processes allowing services, people, and assets to be consolidated and managed from one solution.

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"When you have a workforce of 15,000 people, every ticket or request that can be handled automatically saves a lot of the IT personnel’s time."

"I would venture that in IT support alone, the new automation has saved us one full-time work year."

- Aki Valkama, IT Manager, Mehiläinen

Read the Mehiläinen Success Story!

 

Looking for an ITSM solution? Make the right decision.

Download our ITSM Buyer's Guide
ITSM

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Multi-language Self-Service Portal

| Fast, intuitive and web-based interface
| Guided offering linking multiple services
| Self-help knowledge center for users
| Embedded approvals and company-wide announcements
| Customizable service offerings
| Role and site-specific service catalog management
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Service Management Tool

| Role-specific, public and personal online reports
| Modern, responsive UI adopting to any web browser
| Role-based access management down to attribute level
| Codeless workflow automation with pre-configured building blocks
| Visualisation of any relationship between issues, assets, and persons
| GDPR-compliant anonymization and archiving of personal data

What makes Efecte ITSM different?

Responsive UI which automatically adjusts to all browser sizes, including mobile.

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Codeless workflow engine allowing any administrator to design automations using the pre-configured building blocks without the need for coding.

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Online reports and dashboards that can be easily created and tailored by any user.

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Deployable within days instead of weeks due to our comprehensive and certified baseline.

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"Due to our background and fast growth, we had a collection of more than 10 different systems to perform our core processes in the supply chain. "

- Kristo Jokela, Customer Service Director, Istekki

Now Istekki operates only 2 main systems: Efecte and another integrated system for invoicing.

Read the Istekki Success Story!

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Want to learn more about Efecte ITSM?

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ITSM

Automate any Process

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Change Control

Maximize successful changes by assessing risks, reviewing approvals and managing the schedule.
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Demand Management

Create a dialog and promote co-creation with end-users through suggestions and improvements.
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Event Management

Reduce repetitive actions and monitoring through automations and notifications.
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Feedback Management

Develop and improve services by requesting, reporting and reviewing service feedback.

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Incident Management

Decrease downtime by simplifying incident reporting and processing.
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Information Security Management

Automate responses to security incidents to reduce reaction times and improve compliance.
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Knowledge Management

Provide known solutions to issues promoting self-help.

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Problem Management

Standardize the processing of complex issues requiring workarounds through links, analytics, and reports.

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Release Management

Reduce the introduction of issues or problems with proper planning, testing, and contingencies. 
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Service Catalogue Management

Manage services and their usage improving availability, processing, and reporting.
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Service Configuration Management (CMDB)

Centralize, categorize, monitor and report Configuration Items (CIs), assets and more.
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Service Level Management

Improve efficiencies by tracking SLA's, reviewing reports, and receiving notifications if they are exceeded.

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Service Request Management

Simplify making requests, approvals, and delivery by centralizing offerings.
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Supplier Management

Record, report and integrate supplier details and performances to gain insight into your service providers.
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Are AI and ITSM the perfect match?

Artificial Intelligence is making its way towards IT Service Management. Our white paper brings a holistic approach to all areas where AI will play a vital role and enhance the way we work.

Download our AI in ITSM White Paper

Get the Full Picture

Efecte ITSM is a comprehensive solution including a range of areas surrounding IT. Download the Efecte ITSM Solution Description and gain complete insight into everything our solution can do.

Download our ITSM Solution Description