Incident Management

Incident Management is an ITIL core application aimed at restoring normal business operations as quickly and efficient as possible. The benefit of managing incidents with Efecte Edge is the ease of customization of the data and the workflow of incidents according to the needs of the organization reducing the total cost of ownership over the lifetime of the product.

Service Managers can drive continuous service operations improvement with the easy-to-approach reporting tools delivered out-of-the-box with Efecte Edge.

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Key Functionalities

  • Detect, prioritize and record all incidents
  • Assign incidents to support groups or individual support persons
  • Ensure response times and target resolution times
  • Track the progress of resolution and send automatic email notifications
  • Find solutions quickly from the knowledge base
  • Analyze incident trends

Check out other applications of the Efecte Edge solution: