Library

Artificial Intelligence is making its way towards IT Service Management. This Whitepaper brings a holistic approach to all areas where AI will play a vital role and enhances the way we work.

What is important in an ITSM solution for Nordic IT decision-makers and how are leading vendors doing? Read a summary of a study conducted in Spring 2018. 

GDPR forces IT Service Managers to rethink their data retention policies. This paper presents three simple steps to comply with GDPR’s Right to be Forgotten.

German analyst firm Research in Action compares 20 software providers from the IT and Enterprise Service Management sectors and explains trends and challenges in the industry. Efecte is proud to have been one of the top 10 manufacturers in Germany from the very beginning.

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

In order to succeed with your digitalization agenda, you need to know your customers and take control of your services. Milla covers real-life examples of international successes of combining digitalization and customer experience, and highlights three steps to sure failure. 

Peter discusses four topics you should take into account to future-proof you service catalogue for 2020.  

The Edge for HR Service Management solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

The Edge for Identity and Access Management Solution Description will give an in-depth look into the out-of-the-box functions and features of our solution.