Get inspired with eBooks, whitepapers and video presentations. We cover themes around IT Service Management like Service Catalog, GDPR, agile ITSM or Artificial Intelligence.
Artificial Intelligence is making its way towards IT Service Management. This Whitepaper brings a holistic approach to all areas where AI will play a vital role and enhances the way we work.
What is important in an ITSM solution for Nordic IT decision-makers and how are leading vendors doing? Read a summary of a study conducted in Spring 2018.
GDPR forces IT Service Managers to rethink their data retention policies. This paper presents three simple steps to comply with GDPR’s Right to be Forgotten.
German analyst firm Research in Action compares 20 software providers from the IT and Enterprise Service Management sectors and explains trends and challenges in the industry. Efecte is proud to have been one of the top 10 manufacturers in Germany from the very beginning.
Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.
ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?
Today, your Service Management has to be able to quickly adapt to new challenges and work in harmony with the business. Is ITIL framework able to adapt to the needed change?
AI-powered Service Desks – Yes, please! AI-power will allow service desks to cut costs, scale output and boost service experience. Join our webinar.
People Analytics meets HR Service Delivery – how transparency and data can boost the role of HR departments and help to retain key talent.
In order to succeed with your digitalization agenda, you need to know your customers and take control of your services. Milla covers real-life examples of international successes of combining digitalization and customer experience, and highlights three steps to sure failure.
Peter discusses four topics you should take into account to future-proof you service catalogue for 2020.
The Efecte HR Service Management solution description will give an in-depth look into the out-of-the-box functions and features of our solution.
The Efecte Identity Governance and Administration solution description will give an in-depth look into the out-of-the-box functions and features of our solution.