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Get inspired with eBooks, whitepapers and video presentations. We cover themes around IT Service Management like Service Catalog, GDPR, agile ITSM or Artificial Intelligence. 

 

Get inspired! Our ebooks and studies

Six Pitfalls to Avoid on Your Way to Agile Service Management_2

Guide: Six Pitfalls to Avoid on Your Way to Agile Service Management

Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.

Agile-ebook-library

Agility Made Easy: Your Introduction into Agile

Our eBook covers, what is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.

Efecte ITIL 4 White Paper Cover

ITIL 4: Agile revolution or repackaging the old?

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

Ebook Efecte about Enterprise Service Management

Enterprise Service Management - a path towards a digital organization

Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.

ebook AI 4th Gen of automation

AI: a 4th Generation of Process Automation in ITSM

Artificial Intelligence is making its way towards IT Service Management. This Whitepaper brings a holistic approach to all areas where AI will play a vital role and enhances the way we work.

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The State of ITSM in the Nordics study summary

What is important in an ITSM solution for Nordic IT decision-makers and how are leading vendors doing? Read a summary of a study conducted in Spring 2018. 

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GDPR: Right to be forgotten and how to be compliant

GDPR forces IT Service Managers to rethink their data retention policies. This paper presents three simple steps to comply with GDPR’s Right to be Forgotten.

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GDPR: Obligation to report incidents within 72 hours and how to be compliant

All incidents in connection with personal data need to be reported within 72 hours. The majority of companies cannot even come close to complying with this time frame. Discover how an ITSM Solution can help. 
RiA2019 Cover

2019 ITSM market report and vendor selection matrix (in German)

German analyst firm Research in Action compares 20 software providers from the IT and Enterprise Service Management sectors and explains trends and challenges in the industry. Efecte is proud to have been one of the top 10 manufacturers in Germany from the very beginning.

IDG Research und EFECTE Studie über Enterprise Service Management

2019 Study about the state of Enterprise Service Management adoption in DACH countries (in German)

This study investigates how companies from the DACH-region, i.e. Germany, Austria and Switzerland, manage their IT services, but also - and particularly - other services such as HR and financial services, or customer service.

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Modern Identity and Access Management in Enterprises - Practical tips for IT decision-makers

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

View webinars on-demand

Serview and Efecte shared webinar on agile itsm

Agile Service Management - Finally a topic in ITIL?

Today, your Service Management has to be able to quickly adapt to new challenges and work in harmony with the business. Is ITIL framework able to adapt to the needed change?  

webinar with Ultimate ai - AI at Service desks

Intelligent ITSM: The Future of AI-Powered Service Desks

AI-powered Service Desks – Yes, please! AI-power will allow service desks to cut costs, scale output and boost service experience. Join our webinar.

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Employee Experience 2.0: People Analytics meets HR Service Delivery

People Analytics meets HR Service Delivery – how transparency and data can boost the role of HR departments and help to retain key talent.

ITIL4 what can we expect webinar Efecte

ITIL 4 is live - what can we expect?

ITIL 4 was released in late February 2019. Does this latest version of ITIL make the service management of IT organizations considerably more agile and to provide support in the digitization of service processes?

ESM Webinar mit Research in Action und Efecte

Enterprise Service Management - Status Quo und Trends (in German)

Enterprise Service Management ermöglicht es, Best Practices vom ITSM und ITIL-Prozessen im ganzen Unternehmen eimzusetzen. Wie sieht es allerdings konkret in den Unternehmen aus? Wer treibt oder setzt das Enterprise Service Management um? Welche Anforderungen haben Unternehmen an Tool-Hersteller und wie entwickelt sich der Markt?

Webinar Bechtle Hamburg Anwenderbericht Enterprise Service Management

Enterprise Service Management in der Praxis: Wie Bechtle Hamburg ihre Serviceprozesse digitalisiert und automatisiert hat

Aus der Praxis berichtet Tobias Stender, wie die Bechtle Hamburg die Herausforderung des Enterprise Service Managements gemeistert hat und erfolgreich die Digitalisierung und Automatisierung der internen Serviceprozesse umsetzen konnte.

View some of our latest video presentations

Forget about customers - fail with digitalization

Milla Kuosmanen, Efecte VP Customer Success

In order to succeed with your digitalization agenda, you need to know your customers and take control of your services. Milla covers real-life examples of international successes of combining digitalization and customer experience, and highlights three steps to sure failure. 

 

Service Catalogue 2020

Peter Schneider, Efecte Chief Product Officer

Peter discusses four topics you should take into account to future-proof you service catalogue for 2020.  

 

Interview: the current state of Enterprise Service Management in DACH countries

Peter Schneider, Efecte Chief Product Officer

Peter explains the status quo of Enterprise Service Management in DACH-based companies and what is important when choosing an ESM solution.

Download Solution Descriptions

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Efecte ITSM

The Efecte IT Service Management solution description will give an in-depth look into the out-of-the-box functions and features of our solution.
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Efecte HRSM

The Efecte HR Service Management solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

IGA_ESS

Efecte IGA

The Efecte Identity Governance and Administration solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

Efecte IDM_IAM

Efecte IDM

The Efecte Identity Management Solution Description will give an in-depth look into the out-of-the-box functions and features of our solution.