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Every organization has some level of tech debt, but is your tech debt under control? Find out why tech debt matters now, what are your options, and how to reduce the impact.

Artificial intelligence has a wide range of use cases for any organization's service management. From virtual agents to virtual coaches and even prescriptive maintenance and profiling, AI can help to improve efficiencies, security, or satisfaction. 

As an IT Professional, you want to move your organization to the next era of Service Management. You understand exactly why your organization needs a modern ITSM tool. But are you having trouble convincing your management that the cost is worth it?

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.

Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.

Our eBook covers, what is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.

Companies have to react ever faster to the changing needs of their customers. This guide will show three practical steps and examples of how companies use automation to increase their productivity, customer, and employee satisfaction.

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

ITIL 4 wurde im Februar 2019 veröffentlicht. Welche Neuerungen bringt die neue Version des Rahmenwerkes, welchen Mehrwert bieten diese und was ist konkret anders als bei ITIL v3?

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

Artificial Intelligence is making its way towards IT Service Management. This Whitepaper brings a holistic approach to all areas where AI will play a vital role and enhances the way we work.

All incidents in connection with personal data need to be reported within 72 hours. The majority of companies cannot even come close to complying with this time frame. Discover how an ITSM Solution can help. 

German analyst firm Research In Action compares 20 software providers from the IT and Enterprise Service Management sectors and explains trends and challenges in the industry. Efecte is proud to be one of the Top 5 ITSM-Tool providers in Germany and to lead in customer satisfaction.

In der neuen Marktstudie für 2021 vergleicht das deutsche Analystenhaus Research in Action 20 Software-Anbieter im Bereich IT- und Enterprise Service Management. Efecte wurde als Market Leader in den Top 5 ITSM Tool Anbietern für den gehobenen Mittelstand in Deutschland bewertet. 

This study investigates how companies from the DACH-region, i.e. Germany, Austria, and Switzerland, manage their IT services, how they embrace Enterprise Service Management, the impact of the Corona crisis in ITSM trends, and where the market generally heads to.

In der Studie finden Sie u.a. Antworten auf folgende Fragen: Wie wirkt sich die Corona-Pandemie auf das IT Service Management aus?
Wo sehen Unternehmen den Unterschied beim Einsatz von ITSM und Enterprise Service Management (ESM) Tools? Cloud oder on-premise?

Efecte has been identified as Rising Star for Enterprise Service Management Tools in Germany by ISG, a leading global technology research and advisory firm. According to ISG, Efecte as a Rising Star award receiver has ”…a promising portfolio or the market experience to become a leader”.

Efecte wurde von ISG Research im ISG Provider Lens Quadrant Report für 2021 als Rising Star in der Kategorie ESM Tools in Deutschland eingestuft. Efecte wurde in diesem Jahr zum ersten Mal analysiert und als Anbieter mit signifikanten Wachstumspotential in Deutschland erkannt.

Learn how to measure digital employee experience - that is how computers and software serve employees - in your organization, and where to focus your efforts while improving it.

How can IT organizations benefit from Artificial Intelligence in their IT Service Management? Discover the top 10 usecases and see a live demo of our Virtual Coach in action. 

In diesem Webinar gehen wir zunächst die Top 10 Anwendungsfälle durch, in denen KI im ITSM einen konkreten Mehrwert liefern kann. Dann zeigen with Ihnen Live-Demos von 2 KI-Implementierungen im ITSM.

Hur kan IT-organisationer dra nytta av artificiell intelligens i sin IT Service Management? Vi förklarar vilka saker som kan automatiseras effektivt med AI och RPA ,och demonstrerar olika exempel på implementeringar av artificiell intelligens.

Webinaarissa käsittelemme mitä moderni sopimustenhallinta merkitsee organisaatioille ja kuinka sitä voidaan kehittää palvelemaan liiketoimintaa.

Wir sprechen darüber, wie Rahmenwerke wie ITIL 4 und SAFe® 5.0 Sie dabei unterstützen können, Ihr Service Management auf agile Art und Weise effizienter zu machen. 

Watch our demonstration about how Identity and Access Management can be easily integrated into your Service Management platform.

In this on-demand webinar, you learn how to personalize your Efecte solution by adding custom applications to the platform.

Opi kuinka voit rakentaa organisaatiosi Efecte-alustan päälle mitä tahansa prosesseja, raportteja ja lomakkeita ja hyödyntää Efecteä entistä laajemmin.

Webinar presents ways for Efecte users to manage and mitigate the effects of crisis.

Find out, what, in practice, does it take to lead an agile operation or become an agile organization in today's digital world.

The new standard of agile service management is here. Learn how to apply SAFe and Agile Service Management in theory and practice.

Today, your Service Management has to be able to quickly adapt to new challenges and work in harmony with the business. Is ITIL framework able to adapt to the needed change?  

AI-powered Service Desks – Yes, please! AI-power will allow service desks to cut costs, scale output and boost service experience. Join our webinar.

People Analytics meets HR Service Delivery – how transparency and data can boost the role of HR departments and help to retain key talent.

ITIL 4 was released in late February 2019. Does this latest version of ITIL make the service management of IT organizations considerably more agile and to provide support in the digitization of service processes?

Enterprise Service Management ermöglicht es, Best Practices vom ITSM und ITIL-Prozessen im ganzen Unternehmen eimzusetzen. Wie sieht es allerdings konkret in den Unternehmen aus? Wer treibt oder setzt das Enterprise Service Management um? Welche Anforderungen haben Unternehmen an Tool-Hersteller und wie entwickelt sich der Markt?

Die neueste Version des ITSM-Rahmenwerkes wurde 2019 veröffentlicht und enthält einige Veränderungen, die Ihr ITSM nachhaltig beeinflussen können. Welche das sind und wie sie am besten umgesetzt werden erklären wir in unserem Webinar.

Aus der Praxis berichtet Tobias Stender, wie die Bechtle Hamburg die Herausforderung des Enterprise Service Managements gemeistert hat und erfolgreich die Digitalisierung und  Automatisierung der internen Serviceprozesse umsetzen konnte.

In diesem Webinar zeigen wir, wie alle ITSM-Praktiken in ITIL 4 und agile Ansätze Hand in Hand gehen können, um den langfristigen Erfolg der IT und Ihrer Kunden gewährleisten zu können.

Watch our demonstration about how Identity and Access Management can be easily integrated into your Service Management platform.

The Efecte HR Service Management solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

The Efecte Identity Governance and Administration solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

The Efecte Identity Management Solution Description will give an in-depth look into the out-of-the-box functions and features of our solution.