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Get inspired with eBooks, whitepapers and video presentations. We cover themes around IT Service Management like Service Catalog, Artificial Intelligence. 

 

Download ebooks and get inspired

ebook AI 4th Gen of automation

AI: a 4th Generation of Process Automation in ITSM

Artificial Intelligence is making its way towards IT Service Management. This Whitepaper brings a holistic approach to all areas where AI will play a vital role and enhances the way we work.

Cover_State of ITSM in Nordics study-025223-edited-331235-edited

The State of ITSM in the Nordics study summary

What is important in an ITSM solution for Nordic IT decision-makers and how are leading vendors doing? Read a summary of a study conducted in Spring 2018. 

Cover_GDPR_Right to be forgotten ebook-866832-edited-408480-edited

GDPR: Right to be forgotten and how to be compliant

GDPR forces IT Service Managers to rethink their data retention policies. This paper presents three simple steps to comply with GDPR’s Right to be Forgotten.

Cover_GDPR_Obligation to provide information ebook-623943-edited-437833-edited

GDPR: Obligation to report incidents within 72 hours and how to be compliant

All incidents in connection with personal data need to be reported within 72 hours. The majority of companies cannot even come close to complying with this time frame. Discover how an ITSM Solution can help. 

Market Report and Vendor Matrix RiA 2018

2018 ITSM market report and vendor selection matrix (in German)

German analyst firm Research in Action compares 20 software providers from the IT and Enterprise Service Management sectors and explains trends and challenges in the industry. Efecte is proud to have been one of the top 10 manufacturers in Germany from the very beginning.

ebook Modern IAM management in enterprises

Modern Identity and Access Management in Enterprises - Practical tips for IT Decision-makers

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

View some of our latest video presentations

Forget about customers - fail with digitalization

Milla Kuosmanen, Efecte VP Customer Success

In order to succeed with your digitalization agenda, you need to know your customers and take control of your services. Milla covers real-life examples of international successes of combining digitalization and customer experience, and highlights three steps to sure failure. 

 

Service Catalogue 2020

Peter Schneider, Efecte VP Products

Peter discusses four topics you should take into account to future-proof you service catalogue for 2020.  

 

Efecte Product Library

Download ITSM solution description

Edge for ITSM Solution Description

The Edge for ITSM solution description will give an in-depth look into the out-of-the-box functions and features of our solution.
Download HRSM solution description

Edge for HRSM Solution Description

The Edge for HRSM solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

Download Security Operations solution description

Edge for Security Operations Solution Description

The Edge for Security Operations solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

Download IAM solution description

Edge for Identity and Access Management Solution Description

Edge for Identity and Access Management Solution Description will give an in-depth look into the out-of-the-box functions and features of our solution.