Library

Companies have to react ever faster to the changing needs of their customers. This guide will show three practical steps and examples of how companies use automation to increase their productivity, customer, and employee satisfaction.

Artificial intelligence has a wide range of use cases for any organization's service management. From virtual agents to virtual coaches and even prescriptive maintenance and profiling, AI can help to improve efficiencies, security, or satisfaction. 

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.

Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.

Our eBook covers, what is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.

GDPR forces IT Service Managers to rethink their data retention policies. This paper presents three simple steps to comply with GDPR’s Right to be Forgotten.

This study investigates how companies from the DACH-region, i.e. Germany, Austria and Switzerland, manage their IT services, but also - and particularly - other services such as HR and financial services, or customer service.

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

German analyst firm Research in Action compares 20 software providers from the IT and Enterprise Service Management sectors and explains trends and challenges in the industry. Efecte is proud to have been one of the top 10 manufacturers in Germany from the very beginning.

Artificial Intelligence is making its way towards IT Service Management. This Whitepaper brings a holistic approach to all areas where AI will play a vital role and enhances the way we work.

All incidents in connection with personal data need to be reported within 72 hours. The majority of companies cannot even come close to complying with this time frame. Discover how an ITSM Solution can help. 

Webinaarissa käsittelemme mitä moderni sopimustenhallinta merkitsee organisaatioille ja kuinka sitä voidaan kehittää palvelemaan liiketoimintaa.

Wir sprechen darüber, wie Rahmenwerke wie ITIL 4 und SAFe® 5.0 Sie dabei unterstützen können, Ihr Service Management auf agile Art und Weise effizienter zu machen. 

Watch our demonstration about how Identity and Access Management can be easily integrated into your Service Management platform.

In this on-demand webinar, you learn how to personalize your Efecte solution by adding custom applications to the platform.

Opi kuinka voit rakentaa organisaatiosi Efecte-alustan päälle mitä tahansa prosesseja, raportteja ja lomakkeita ja hyödyntää Efecteä entistä laajemmin.

Webinar presents ways for Efecte users to manage and mitigate the effects of crisis.

Find out, what, in practice, does it take to lead an agile operation or become an agile organization in today's digital world.

The new standard of agile service management is here. Learn how to apply SAFe and Agile Service Management in theory and practice.

Today, your Service Management has to be able to quickly adapt to new challenges and work in harmony with the business. Is ITIL framework able to adapt to the needed change?  

AI-powered Service Desks – Yes, please! AI-power will allow service desks to cut costs, scale output and boost service experience. Join our webinar.

People Analytics meets HR Service Delivery – how transparency and data can boost the role of HR departments and help to retain key talent.

ITIL 4 was released in late February 2019. Does this latest version of ITIL make the service management of IT organizations considerably more agile and to provide support in the digitization of service processes?

Enterprise Service Management ermöglicht es, Best Practices vom ITSM und ITIL-Prozessen im ganzen Unternehmen eimzusetzen. Wie sieht es allerdings konkret in den Unternehmen aus? Wer treibt oder setzt das Enterprise Service Management um? Welche Anforderungen haben Unternehmen an Tool-Hersteller und wie entwickelt sich der Markt?

Die neueste Version des ITSM-Rahmenwerkes wurde 2019 veröffentlicht und enthält einige Veränderungen, die Ihr ITSM nachhaltig beeinflussen können. Welche das sind und wie sie am besten umgesetzt werden erklären wir in unserem Webinar.

Aus der Praxis berichtet Tobias Stender, wie die Bechtle Hamburg die Herausforderung des Enterprise Service Managements gemeistert hat und erfolgreich die Digitalisierung und  Automatisierung der internen Serviceprozesse umsetzen konnte.

In diesem Webinar zeigen wir, wie alle ITSM-Praktiken in ITIL 4 und agile Ansätze Hand in Hand gehen können, um den langfristigen Erfolg der IT und Ihrer Kunden gewährleisten zu können.

Watch our demonstration about how Identity and Access Management can be easily integrated into your Service Management platform.

The Efecte HR Service Management solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

The Efecte Identity Governance and Administration solution description will give an in-depth look into the out-of-the-box functions and features of our solution.

The Efecte Identity Management Solution Description will give an in-depth look into the out-of-the-box functions and features of our solution.