Cloud-based Service Management
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Library

Get inspired with eBooks, market reports, and white papers.

Library

Get inspired with eBooks, market reports, and white papers.

Ebook Resources

All of our Ebook, in one place.

Showing out 1 - 12 of 14 (Show 12)

Modern identity and access management - IAM

Identity and Access Management, Ebook

Managing data and access to it is becoming increasingly challenging as the business IT environment evolves at an increasing speed. This guide gives practical tips how IT decision-makers can ensure that the organization’s IAM stands up to scrutiny.

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ITIL 4: Agile revolution or repackaging the old?

IT Service Management, Agile, Ebook

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Agility Made Easy - Your Introduction into Agile

Agile, Ebook

What is agile, it's values and principles, favorable conditions, and some of the methodologies and tools used; serving as an introduction for newcomers and a refresher for seasoned veterans.

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Six Pitfalls to Avoid on Your Way to Agile Service Management

Agile, Ebook

Agile Service Management has been on the agenda of most IT leaders for some years now. This guide will help you avoid 6 of the most common pitfalls when applying agile in practice on your service operations.

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Enterprise Service Management - A path towards a digital organization

Enterprise Service Management, Ebook

Our Ebook provides you with guidance and thoughts about how Enterprise Service Management can drive the digital transformation in the company, which steps have to be observed and what you should pay attention to in order to implement a successful ESM strategy.

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Tips for excelling with AI in ITSM

IT Service Management, Artificial Intelligence, Ebook

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

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Tech Debt: Addressing the Problem and Building for a Digital Future

Digitalization, Ebook

Every organization has some level of tech debt, but is your tech debt under control? Find out why tech debt matters now, what are your options, and how to reduce the impact.

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ITSM Buyer's Guide

IT Service Management, Ebook

A complete Buyer's Guide to choosing the right ITSM partner for your organisation

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7 Considerations for the Perfect Fit - Guide for Choosing the Right ITSM Tool

IT Service Management, Ebook

Your choice of ITSM vendor will impact your business for years to come. It’s a big decision that will have major implications for your organization’s ability to manage its daily operations in a cost-effective way.

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AI in Service Management: Comparing Technologies

IT Service Management, Artificial Intelligence, Ebook

Which AI technology is best for your service management needs? This guide will go through five of the most common AI technologies in service management and present their common advantages and disadvantages.

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ITIL 4: Agile Revolution oder eher alter Wein in neuen Schläuchen?

ITIL 4, Ebook

Was können wir von der neuen Version des ITIL-Rahmenwerkes erwarten? Mit zahlreichen Updates wurden bewährte Prinzipien und Verfahren des IT-Service-Managements auf das nächste Level gebracht.

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ITIL 4: Agile revolution or repackaging the old?

ITIL 4, Ebook

The latest version makes the service management of IT organizations more agile and provides support in the digitization of service processes. Read more from our eBook.

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