Cloud-based Service Management

Library

Get inspired with eBooks, market reports, and white papers.

Check out our webinars and events, too.

Webinars and events

Library

Get inspired with eBooks, market reports, and white papers.

Check out our webinars and events, too.

Webinars and events

IT Service Management Ebook

All of our IT Service Management Ebook, in one place.

Showing out 1 - 2 of 2 (Show 12)

ITIL 4: Agile revolution or repackaging the old?

IT Service Management, Ebook

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Tips for excelling with AI in ITSM

IT Service Management, Artificial Intelligence, Ebook

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

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