Enterprise Service Management: a path towards a digital organization

Why and How to implement Enterprise Service Management


The days when an ITSM tool was only used in IT are over. Modern tools enable you to automate processes in other business-critical areas than IT. Many companies, therefore, talk about an enterprise service management strategy, but few actually manage to implement it. In this e-book, we talk about how enterprise service management can drive digital transformation in the enterprise, what steps to consider and what you should definitely look out for to implement a successful ESM strategy.  

  1. Enterprise Service Management: Attempting a practical definition 
  2. End customers are most important
  3. Which services should be considered?
  4. Opportunity for the IT department
  5. Enterprise service management succeeds only as a team
  6. Best practices: Standardization could make many things easier

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For more information or a demonstration of the Efecte Service Management platform, please do not hesitate to contact us.

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