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Library

Get inspired with eBooks, market reports, and white papers.

Library

Get inspired with eBooks, market reports, and white papers.

IT Service Management Ebook

All of our IT Service Management Ebook, in one place.

Showing out 1 - 6 of 6 (Show 12)

ITIL 4: Agile revolution or repackaging the old?

IT Service Management, Agile, Ebook

ITIL 4 was released in late February 2019. What are the differences to ITIL V3 and what is the added value offered by the new version of the best practice framework for companies and their IT departments?

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Tips for excelling with AI in ITSM

IT Service Management, Artificial Intelligence, Ebook

If you are looking to add AI to your ITSM system, you should first evaluate your maturity, the value you hope to achieve, direction, and risks.

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ITSM Buyer's Guide

IT Service Management, Ebook

A complete Buyer's Guide to choosing the right ITSM partner for your organisation

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7 Considerations for the Perfect Fit - Guide for Choosing the Right ITSM Tool

IT Service Management, Ebook

Your choice of ITSM vendor will impact your business for years to come. It’s a big decision that will have major implications for your organization’s ability to manage its daily operations in a cost-effective way.

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AI in Service Management: Comparing Technologies

IT Service Management, Artificial Intelligence, Ebook

Which AI technology is best for your service management needs? This guide will go through five of the most common AI technologies in service management and present their common advantages and disadvantages.

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Automation: a turbo for service management

IT Service Management, Ebook

Process automation can help companies increase their productivity, customer, and employee satisfaction. Read about the three steps to achieve successful automation.

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