Business services don’t operate in a department vacuum.
We understand that even simple business processes involve multiple departments. That's why we designed a platform that will help your teams improve collaboration, data sharing, and ultimately improve experiences across your organization.
What makes Efecte different from most other service management providers?
Reduce your technology portfolio complexity by incorporate more business areas
Don’t be limited to standard templates and values, build a data model that matches your needs
Modern service management
Easily maintain your system, reduce costs and ensure your system and data security.
Simplify end-user services
Improve your employee experience thanks to our omnichannel approach to IT Services. Users can try to solve their own problems using knowledge base articles, ask questions using self-service offerings, or open a direct line to your service desk with an integrated chat. If you're not ready to use full self-service Efecte ITSM also excels in handling interactions through calls and emails.
Supercharge organizational output
Give your teams easy access to their interactions, information, and interconnections thanks to our flat database-style that allows any information to be linked. Employees can explore this information using role-based dashboards, Kanban boards, and other views, including our visual data map or Visual Analyzer. Improve processes and employee experiences by reducing or eliminating repetitive tasks using our included drag-and-drop workflow engine.
Integrate your existing tools
Maximize your investment with fast, two-way, real-time data transfer between Efecte and other systems. With Efecte Integration Service, we take care of deployments, including servers, software, design and monitoring.
Ensure security & reduce repetitive logins
Enable the identification and authentication of users managed in external master data management systems such as an Active Directory. Single Sign-On to Efecte ITSM is fully automated using a range of federated authentication systems, including SAML2 and OAuth. Users can also be managed locally in the Efecte platform and enjoy the same benefits of Sign-On.
Carefree cloud deployments
Efecte Standard Cloud uses ISO 27001 data centers in Europe to keep your data safe and compliant. For the more demanding cases, we offer Efecte Private Cloud, which can be deployed in any data center of your choice. Regardless of your cloud deployment choice, you can rest easy knowing we offer automated upgrades and backups.
Certified solution for quick deployments
Efecte was the first vendor to receive Serview's Certifiedtool certification for all 19 ITIL 4 practices. We also have out-of-the-box solutions for HR Service Management (HRSM), Identity Governance and Administration (IGA) and many more areas.
But don't just take our word for it
We were named as a Rising Star by ISG in their Provider lens report in 2021 for Enterprise Service Management. Read the full report here.
Why choose us?
Embrace Agile ITSM with Kanban boards and tools promoting self-organization. Move past a static approach of assigning tasks and allow your experts to shine. Expand and incorporate other business areas using SAFe principles, ensuring your organization is never held back.
- European service management platform based on true Cloud technology.
- Geographically close and providing the best customer service, performance, and secure data policies.
- A platform offering a comprehensive solution covering ITSM, ESM, and IAM with all included and flexible licensing models. Thanks to standardized, ready to use and certified ITSM processes, implementation, and go-to-market of new services is fast and effortless.
- The Efecte platform is easy to use, offers a wide range of integrations, and allows to agilely build and automate processes in the whole company. The modern tool offers a centralized service-desk with a self-service portal, is usable on all devices and offers powerful and customizable reporting capabilities. With certified baselines for ITSM and ESM, a no-code technology and easy updates customers enjoy fast implementation and go-to-market.