Efecte | Posts and latest trends about agile Service Management | Customer experience

Efecte Blog: Customer experience

Building a Five-star Digital Customer Experience - Make It Your Superpower

Business-to-business (B2B) customers are increasingly expecting a service experience they know...

Identifying services leads to the best customer experience

When developing services, it is crucial to identify the services and the customer groups using...

Employee experience to match what people need – every day?

Niina Hovi, VP Culture & HR at Efecte, looks at the evolution of the human resources function and...