Peter Schneider

I am the Chief Evangelist and Storyteller @ Efecte. I'm the former Chief Product Officer of Efecte and have a passion for sharing industry insights and how customers can benefit from our offering.

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Service Management

Priorities Shift During the Pandemic: ITSM More Important Than Ever

IT Service Management overtakes Cloud Computing as the most important strategic topic in the DACH...

3 Steps to Automatic Incident Categorisation

Are you trying to help your IT support agents with Artificial Intelligence? Great! You and your...

Why a Virtual Coach? – The Inside Story

Efecte recently announced its first implementation of Artificial Intelligence for IT support...

Best Practices for Service Management: The Value Chain in ITIL 4

ITIL 4 is here with a service value system including a value chain. ITIL or IT Infrastructure...

Getting Started with SAFe

Are you looking for ways to decentralize your decision-making processes and become more Agile? You...