Courses available on request
Managing Services in Efecte Self-Service (ESS)
Service owner course, 3 hours
The course is intended for owners who maintain the ESS service catalogue. This course provides the knowledge and skills needed for publishing services in ESS.
Using Efecte Service Management (ESM)
ESM user course, 3 hours
The course is intended for new ESM users or users with limited experience. This course will provide an overview of the possibilities of the user interface, and teach the knowledge and skills needed for everyday use. After the course you will be able to manage data cards and create custom views.
Efecte Service Management (ESM) New features
ESM user course, 3 hours
The course is intended for users who are using ESM 6 or older versions and are upgrading to the newest version of ESM. This course provides an overview of the possibilities of the new user interface.
Efecte Service Management (ESM) Reporting
ESM user course, 3 hours
The course is intended for ESM users and admins who want to use the data saved in the Efecte system to create views and reports.
Efecte Service Management (ESM) Admin Version Refresher
ESM administrator refresher course, 1 day
The course is intended for ESM administrators who want to update their knowledge of the latest version. This course is suggested when an organization is planning, or recently implemented a version update. A prerequisite for the course is the completion of the Administering ESM course or similar. The course concludes with an Efecte certification test.
Efecte Service Management (ESM) Admin Advanced
ESM administrator advanced course, 2 days
The course is intended for certified ESM administrators. This course deepens the administrator's skills in managing the configuration.
Administering Efecte Identity Management (EIM)
EIM administrator basic course, 2 days
The course is intended for administrators who, maintain and configure the EIM solution. This course provides the basics of EIM's architecture, logic, functionality and skills for trouble-shooting.
