Training

Administering Efecte Service Management, 2 days

The Administering Efecte Service Management course will provide you the knowledge and skills required in the everyday management of ESM. This course is intended for Efecte Service Management administrators who manage ESM user rights, roles and licences, and provide Views and Dashboards for various roles. To attend the course, you need to have completed user training during implementation and/or have user experience of the system.

Participants will take the ESM Certification Test.

Course for Efecte Service Management (ESM) Administrators, incl. ESM Certification Test

(9am-4pm)

Price per person: €1,400

Administering Efecte Self-Service, 1 day

The Administering Efecte Self-Service course covers all Efecte Self-Service administrator’s tasks. The course is intended for those administrators who manage Efecte Self-Service and maintain the service catalogue. Training is mainly based on guided exercises. Participants use their own workstation to log in to the training environment.

Course for Efecte Self-Service (ESS) Administrators

(9am-4pm)

Price per person: €1,000

Introduction to Efecte Service Management Visual Workflow Automation, 1 day

This course gives an introduction to the new Visual Workflow Automation and provides information and skills required to manage existing workflows and create new ones. The course is intended for those administrators who manage ESM configuration and workflows. Training is primarily based on guided exercises. Participants use their own laptop to log in to the training environment.

Course for Efecte Service Management (ESM) Administrators

(9am-4pm)

Price per person: €1,000

Efecte Service Management Admin Advanced, 2 days

The Admin Advanced course is intended for certified ESM administrators who want to deepen their knowledge on configuration management. The Admin Advanced course will provide you tips for troubleshooting and maintenance, knowledge on how to define Elevated User Permissions, create Listeners, manage Handlers and more.

Advanced course for Efecte Service Management (ESM) Administrators

(9am-4pm)

Price per person: €1,800

Identity and Access Management project is often a large project that should be divided into smaller delivery projects. To get the project on the right track from the start, it's a good idea to prepare it well.

Do you plan to start an Identity and Access Management (IAM) project?

We recommend our practical, technology-independent training. Training can also be delivered in English as Customer specific training. 

For more information contact your Efecte Account Manager.