Efecte offers training courses

Training

Efecte Academy increases your organization’s service management knowledge.

 

See upcoming courses

The experts from the Efecte Academy share information and their know-how in public training sessions or in training sessions tailored to your organization’s needs: usage, administration, development.

The public training courses concentrate on Efecte solutions, and how best to utilize them. Additionally, we can develop your process know-how in tailored training sessions.

For more information about Efecte's training, please send an email to training@efecte.com.

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Upcoming courses

Administering Efecte Service Management, 2 days

Administering Efecte Service Management, 2 days

The Administering Efecte Service Management course will provide you the knowledge and skills required in the everyday management of ESM. This course is intended for Efecte Service Management administrators who manage ESM user rights, roles and licences, and provide Views and Dashboards for various roles. To attend the course, you need to have completed user training during implementation and/or have user experience of the system.

Participants will take the ESM Certification Test.

Administering Efecte Service Management, 11.-12.2.2020, FinnishRead more and register »
Administering Efecte Service Management, 31.3.-1.4.2020, FinnishRead more and register »
Administering Efecte Service Management, 12.-13.5.2020, EnglishRead more and register »
Administering Efecte Service Management, 9.-10.6.2020, FinnishRead more and register »

Course for Efecte Service Management (ESM) Administrators, incl. ESM Certification Test

(9am-4pm)

Price per person: €1,400

Administering Efecte Self-Service, 1 day

Administering Efecte Self-Service, 1 day

The Administering Efecte Self-Service course covers all Efecte Self-Service administrator’s tasks. The course is intended for those administrators who manage Efecte Self-Service and maintain the service catalogue. Training is mainly based on guided exercises. Participants use their own workstation to log in to the training environment.

Administering Efecte Self-Service, 2.4.2020, FinnishRead more and register »
Administering Efecte Self-Service, 14.5.2020, EnglishRead more and register »
Administering Efecte Self-Service, 11.6.2020, FinnishRead more and register »

Course for Efecte Self-Service (ESS) Administrators

(9am-4pm)

Price per person: €1,000

Introduction to Efecte Service Management Visual Workflow Automation, 1 day

Introduction to Efecte Service Management Visual Workflow Automation, 1 day

This course gives an introduction to the new Visual Workflow Automation and provides information and skills required to manage existing workflows and create new ones. The course is intended for those administrators who manage ESM configuration and workflows. Training is primarily based on guided exercises. Participants use their own laptop to log in to the training environment.

Visual Workflow Automation, 3.4.2020, FinnishRead more and register »
Visual Workflow Automation, 15.5.2020, EnglishRead more and register »
Visual Workflow Automation, 12.6.2020, FinnishRead more and register »

Course for Efecte Service Management (ESM) Administrators

(9am-4pm)

Price per person: €1,000

Efecte Service Management Admin Advanced, 2 days

Efecte Service Management Admin Advanced, 2 days

The Admin Advanced course is intended for certified ESM administrators who want to deepen their knowledge on configuration management. The Admin Advanced course will provide you tips for troubleshooting and maintenance, knowledge on how to define Elevated User Permissions, create Listeners, manage Handlers and more.

Efecte Service Management Admin Advanced, 10.-11.3.2020, FinnishRead more and register »
Efecte Service Management Admin Advanced, 16.-17.6.2020, FinnishRead more and register »

Advanced course for Efecte Service Management (ESM) Administrators

(9am-4pm)

Price per person: €1,800

Identity and Access Management (IAM) training – in Finnish NEW

Identity and Access Management project is often a large project that should be divided into smaller delivery projects. To get the project on the right track from the start, it's a good idea to prepare it well.

Do you plan to start an Identity and Access Management (IAM) project?

We recommend our practical, technology-independent training. Training can also be delivered in English as Customer specific training. 

More information and registration here. Information is in Finnish.

 

Efecte offers ITSM training courses

Public Training Sessions

Courses are held at Efecte’s premises using the latest versions of our products. Access to Efecte’s training environment during the course, material handouts and catering are included in the course price.

Efecte offers customer-specific training courses

Customer-specific Training

We customize training sessions based on your needs, in which case the training with all its handouts and materials can be tailored to your defined situation. Customer-specific training can include, for example, end-user training. All tailored training sessions are available in Finnish and English, and can be held either at the customer site, or online.

Courses available on request

Managing Services in Efecte Self-Service (ESS)

Service owner course, 3 hours

The course is intended for owners who maintain the ESS service catalogue. This course provides the knowledge and skills needed for publishing services in ESS.

 

Using Efecte Service Management (ESM)

ESM user course, 3 hours

The course is intended for new ESM users or users with limited experience. This course will provide an overview of the possibilities of the user interface, and teach the knowledge and skills needed for everyday use. After the course you will be able to manage data cards and create custom views.

 

Efecte Service Management (ESM) New features

ESM user course, 3 hours

The course is intended for users who are using ESM 6 or older versions and are upgrading to the newest version of ESM. This course provides an overview of the possibilities of the new user interface.

 

Efecte Service Management (ESM) Reporting

ESM user course, 3 hours

The course is intended for ESM users and admins who want to use the data saved in the Efecte system to create views and reports.

 

Efecte Service Management (ESM) Admin Version Refresher

ESM administrator refresher course, 1 day

The course is intended for ESM administrators who want to update their knowledge of the latest version. This course is suggested when an organization is planning, or recently implemented a version update. A prerequisite for the course is the completion of the Administering ESM course or similar. The course concludes with an Efecte certification test.

 

Efecte Service Management (ESM) Admin Advanced

ESM administrator advanced course, 2 days

The course is intended for certified ESM administrators. This course deepens the administrator's skills in managing the configuration.

 

Administering Efecte Identity Management (EIM)

EIM administrator basic course, 2 days

The course is intended for administrators who, maintain and configure the EIM solution. This course provides the basics of EIM's architecture, logic, functionality and skills for trouble-shooting. 

All courses can be implemented as customer- specific. Send any request through your Efecte Account Manager.