Efecte offers training courses


Efecte Academy increases your organization’s service management knowledge.


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The experts from the Efecte Academy share information and their know-how in public training sessions or in training sessions tailored to your organization’s needs: usage, administration, development.

The public training courses concentrate on Efecte solutions, and how best to utilize them. Additionally, we can develop your process know-how in tailored training sessions.

For more information about Efecte's training, please send an email to training@efecte.com.

Our public trainings are held onsite in our Espoo office. We actively follow guidelines due to Covid19 pandemic, if required, courses are held online via MS Teams. We will check this course by course. 

Efecte offers ITSM training courses

Public Training Sessions

Courses are held at Efecte’s premises using the latest versions of our products. Access to Efecte’s training environment during the course, material handouts and catering are included in the course price.

Efecte offers customer-specific training courses

Customer-specific Training

We customize training sessions based on your needs, in which case the training with all its handouts and materials can be tailored to your defined situation. Customer-specific training can include, for example, end-user training. All tailored training sessions are available in Finnish and English, and can be held either at the customer site, or online.

Courses available on request

Managing Services in Efecte Self-Service (ESS)

Service owner course, 3 hours

The course is intended for owners who maintain the ESS service catalogue. This course provides the knowledge and skills needed for publishing services in ESS.


Using Efecte Service Management (ESM)

ESM user course, 3 hours

The course is intended for new ESM users or users with limited experience. This course will provide an overview of the possibilities of the user interface, and teach the knowledge and skills needed for everyday use. After the course you will be able to manage data cards and create custom views.


Efecte Service Management (ESM) New features

ESM user course, 3 hours

The course is intended for users who are using ESM 6 or older versions and are upgrading to the newest version of ESM. This course provides an overview of the possibilities of the new user interface.


Efecte Service Management (ESM) Reporting

ESM user course, 3 hours

The course is intended for ESM users and admins who want to use the data saved in the Efecte system to create views and reports.


Efecte Service Management (ESM) Admin Version Refresher

ESM administrator refresher course, 1 day

The course is intended for ESM administrators who want to update their knowledge of the latest version. This course is suggested when an organization is planning, or recently implemented a version update. A prerequisite for the course is the completion of the Administering ESM course or similar. The course concludes with an Efecte certification test.


Efecte Service Management (ESM) Admin Advanced

ESM administrator advanced course, 2 days

The course is intended for certified ESM administrators. This course deepens the administrator's skills in managing the configuration.


Administering Efecte Identity Management (EIM)

EIM administrator basic course, 2 days

The course is intended for administrators who, maintain and configure the EIM solution. This course provides the basics of EIM's architecture, logic, functionality and skills for trouble-shooting

All courses can be implemented as customer- specific. Send any request through your Efecte Account Manager.