Efecte Academy increases your organization’s service management knowledge.
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The experts from the Efecte Academy share information and their know-how in public training sessions or in training sessions tailored to your organization’s needs: usage, administration, development.
The public training courses concentrate on Efecte solutions, and how best to utilize them. Additionally, we can develop your process know-how in tailored training sessions.
For more information about Efecte's training, please send an email to training@efecte.com.
Our public trainings are held onsite in our Espoo office. We actively follow guidelines due to Covid19 pandemic, if required, courses are held online via MS Teams. We will check this course by course.
The Administering Efecte Service Management course will provide you the knowledge and skills required in the everyday management of ESM. This course is intended for Efecte Service Management administrators who manage ESM user rights, roles and licences, and provide Views and Dashboards for various roles. To attend the course, you need to have completed user training during implementation and/or have user experience of the system.
Participants will take the ESM Certification Test.
The Administering Efecte Self-Service course covers all Efecte Self-Service administrator’s tasks. The course is intended for those administrators who manage Efecte Self-Service and maintain the service catalogue. Training is mainly based on guided exercises. Participants use their own workstation to log in to the training environment.
This course gives an introduction to the Visual Workflow Automation and provides information and skills required to manage existing workflows and create new ones. The course is intended for those administrators who manage ESM configuration and workflows. Training is primarily based on guided exercises. Participants use their own laptop to log in to the training environment.
The Admin Advanced course is intended for certified ESM administrators who want to deepen their knowledge on configuration management. The Admin Advanced course will provide you tips for troubleshooting and maintenance, knowledge on how to define Elevated User Permissions, create Listeners, manage Handlers and more.
Identity and Access Management project is often a large project that should be divided into smaller delivery projects. To get the project on the right track from the start, it's a good idea to prepare it well.
Do you plan to start an Identity and Access Management (IAM) project?
We recommend our practical, technology-independent training. Training can also be delivered in English as Customer specific training.
For more information contact your Efecte Account Manager.
Courses are held at Efecte’s premises using the latest versions of our products. Access to Efecte’s training environment during the course, material handouts and catering are included in the course price.
We customize training sessions based on your needs, in which case the training with all its handouts and materials can be tailored to your defined situation. Customer-specific training can include, for example, end-user training. All tailored training sessions are available in Finnish and English, and can be held either at the customer site, or online.
Managing Services in Efecte Self-Service (ESS)
Service owner course, 3 hours
The course is intended for owners who maintain the ESS service catalogue. This course provides the knowledge and skills needed for publishing services in ESS.
Using Efecte Service Management (ESM)
ESM user course, 3 hours
The course is intended for new ESM users or users with limited experience. This course will provide an overview of the possibilities of the user interface, and teach the knowledge and skills needed for everyday use. After the
Efecte Service Management (ESM) New features
ESM user course, 3 hours
The course is intended for users who are using ESM 6 or older versions and are upgrading to the newest version of ESM. This course provides an overview of the possibilities of the new user interface.
Efecte Service Management (ESM) Reporting
ESM user course, 3 hours
The course is intended for ESM users and admins who want to use the data saved in the Efecte system to create views and reports.
Efecte Service Management (ESM) Admin Version Refresher
ESM administrator refresher course, 1 day
The course is intended for ESM administrators who want to update their knowledge of the latest version. This course is suggested when an organization is
Efecte Service Management (ESM) Admin Advanced
ESM administrator advanced course, 2 days
The course is intended for certified ESM administrators. This course deepens the administrator's skills in managing the configuration.
Administering Efecte Identity Management (EIM)
EIM administrator basic course, 2 days
The course is intended for administrators who, maintain and configure the EIM solution. This course provides the basics of EIM's architecture, logic, functionality and skills for