Efecte Blog: Service Desk

We implemented AI in our Service Desk: Here is what we found.

At Efecte, we often preach the benefits of AI for Service Management and we firmly believe in...

Will AI replace the Service Desk Agent?

The work of service desk teams is increasingly demanding, partly due to the higher complexity of...

More conversations with less effort: Extending possibilities with GPT-powered Chat

ITSM KPIs – Measure More Than Performance

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...