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Rate your Data Maturity for AI & 5 Tips for Improvement
It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...
Cloud-based Service Management
Patrick Thurman
I am the Product Marketing Manager at Efecte and have a passion for identifying and experimenting with new project and management concepts, strategies, and technologies.
Get your ITSM ready for AI in 5 steps
AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...
ITSM KPIs – Measure More Than Performance
When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...
Kanban vs. Scrum - Which Agile Methodology is Right for Me and My Team?
If you think that you, your department, organization, or project is ready to adopt agile, you might...