Patrick Thurman

Patrick works as a Product Manager at Efecte, focusing on portfolio development and strategy. He works closely with key stakeholders and other members of the product unit to identify potential areas of development, new concepts, strategies, and technologies to enhance our solutions.

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ITSM
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AI
Efecte
Service Management

Rate your Data Maturity for AI & 5 Tips for Improvement

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

ITSM KPIs – Measure More Than Performance

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...

Kanban vs. Scrum - Which Agile Methodology is Right for Me and My Team?

If you think that you, your department, organization, or project is ready to adopt agile, you might...