Efecte | Posts and latest trends about agile Service Management | Patrick Thurman

Patrick Thurman

I am the Product Marketing Manager at Efecte and have a passion for identifying and experimenting with new project and management concepts, strategies, and technologies.

Rate your Data Maturity for AI & 5 Tips for Improvement

It seems like every company is rushing to add an AI-powered chatbot, agent assistant, or...

Get your ITSM ready for AI in 5 steps

AI is an exciting topic within IT Service Management (ITSM). It has the potential to unlock new...

ITSM KPIs – Measure More Than Performance

When considering ITSM KPIs (Key Performance Indicators), organizations typically consider two types...

Kanban vs. Scrum - Which Agile Methodology is Right for Me and My Team?

If you think that you, your department, organization, or project is ready to adopt agile, you might...