München, 8. May 2019. Cloud software company Efecte has won Bechtle GmbH IT System House Hamburg as a customer and partner. Bechtle Hamburg will use Efecte’s Enterprise Service Management (ESM) solution to digitize its internal processes. The company will also make Efecte‘s ESM platform available to its customers. Both companies are looking forward to working closely together in this distribution partnership.
"As the Bechtle Competence Center for ESM, we advise other IT integrators in the Bechtle networkon the implementation of digitization and automation strategies as well as the digitization of service processes - both internally and on behalf of customers," says Tobias Stender, Head of Competence Center ESM, Bechtle GmbH IT System House Hamburg. "We are convinced that Efecte‘s Service Management platform will be able cover a large number of different service processes, can be used flexibly, and can be rolled out within a very short time."
"We look forward to working with Bechtle Hamburg. Together, we will support customers in the digitization of business processes as well as the restructuring of old IT environments," says Christian Frauen, German Country Manager at Efecte.
Efecte supports Bechtle Hamburg in the digitization of processes
"By using Efecte's Service Management solution, our standard processes can be centrally provisioned, controlled and evaluated," says Christian Schwickart, Managing Director of Bechtle GmbH in Hamburg. "In the next step, we will map purchasing, fleet and personnel management as well as business travel and training with Efecte. Regularly recurring processes, such as the onboarding of new employees, should be automated as much as possible. "
In addition, the Efecte solution improves metrics transparency in asset, change, and problem management.
Bechtle Hamburg positioning itself as a digitization partner
In the future, Bechtle Hamburg wants to position itself even stronger as a digitization partner and support its customers in the restructuring of their service processes. Bechtle GmbH IT System House Hamburg will actively market the Efecte Service Management Solution as part of a price-for-action model: it bills each transaction. On the other hand, customers are getting better total cost of ownership (TCO) because they do not have to build or rebuild their own infrastructure, and they pay only for the services they use.
Automating routines and optimizing service delivery with Efecte
Bechtle Hamburg offers managed services either on-site at the customer or remotely. The ITIL-based service processes can in the future be mapped in the IT Service Management (ITSM) solution of Efecte and the compliance with the agreed service level agreements (SLAs) can be centrally monitored. Customer-specific self-service frontends serve as a modern gateway to various Bechtle Hamburg services, including service provisioning, hardware and software. Furthermore, the Efecte Service Management solution enables the automation of routine support tasks, which relieves pressure on the Bechtle IT Service Desk in Hamburg and frees up time to solve complex problems.
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About Bechtle GmbH - IT System House Hamburg
The Bechtle IT System House Hamburg, founded in 2002, is one of the largest IT integrators of Bechtle AG. Its areas of expertise include Microsoft and managed services. The company employs 345 people in Hamburg, including 207 employees in services and 38 in sales.
About Bechtle AG
Bechtle AG is active in Germany, Austria and Switzerland with some 70 systems integrators. It is one of the leading IT companies in Europe with e-commerce companies in 14 countries. Founded in 1983, the group headquartered in Neckarsulm currently employs over 10,000 people. With more than 70,000 customers from industry and commerce, public sector and financial market, Bechtle offers a comprehensive range of IT infrastructure and IT operations from a single source across all manufacturers. Bechtle is listed in the MDAX and TecDAX. In 2018, sales were around 4.3 billion euros. Further information at www.bechtle.com
Efecte is a Finnish software company offering cloud-based Service Management solutions and related supportive professional services. With Efecte’s software, organizations can flexibly manage all internal and external services, for example, an IT, HR or finance department’s services, customer service and access rights. Efecte is one of the leading software vendors in its field for medium-sized and public organizations in Finland and the Nordic countries. The company was established in 1998 and is listed on the Nasdaq First North Helsinki marketplace. Efecte operates in Finland, Sweden, Germany, and Denmark. www.efecte.com.
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