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Espoo, April 21. 2022 - Efecte, the leading European alternative for cloud-based service management, has announced a new partnership with the Swedish IT consulting company TSC from March 23rd, 2022.
Efecte continues its European strategy of strengthening its presence in the Nordics and is adding TSC to its partner ecosystem. The partnership between TSC and Efecte offers Swedish customers a professional enterprise solution paired with strong support from local consultants experienced in ITSM and IT consulting.
"“TSC's expertise helping customers to digitalize and automate their customer services process is impressive with customer references from Ericsson to K-Rauta prove their unique value proposition in the market. In partnership with TSC, Efecte can offer Swedish customers exceptional business value through a Cloud-Based Service Management Platform out of Europe. We look forward to growing our joint business together and helping Swedish customers to digitalize and automate their customer service.", says COO of Efecte, Steffan Schumacher.
"Efecte´s service management platform provides the possibility for TSC to further help customers on the Swedish market with high demand on support of ITIL workflows and privacy protection under GDPR. TSC have since a decade offered services such as process improvements, tool implementation and ITIL® and tools training, helping customers create world class Service Desk and Customer Service organizations on the Swedish market. With help of Efecte´s ITSM platform we are now able offer these services to customers requiring local presence of partners and supplier, high level of flexibility and local storage to comply with privacy protection regulations. Our consultants are experts in service models such as ITIL®, Lean-IT and the philosophy of DevOps. We look forward growing our business together with Efecte on the Swedish market.", says CEO of TSC, Per Ekvall.
Efecte’s Service Management Platform
With the Efecte Platform, organizations can manage and automate any service in the company. These include classic IT service workflows, but also processes for human resources (HR), facility management, contract management, and many more. Customers can flexibly adapt the software to individual needs without programming knowledge. They can also decide for themselves whether to operate the solution in the Efecte cloud or their own private cloud. In this way, Efecte ensures that all customers benefit from the strict European data protection standards and can comply with compliance guidelines. Efecte supports the latest ITIL 4 guidelines, giving customers out-of-the-box access to industry-recognized best practices.
For more information, contact Efecte representative:
Steffan Schumacher, COO
+358 50 524 0873
steffan.schumacher@efecte.com
For more information, contact TSC representative:
Per Ekvall, CEO
+46 709 406500
per.ekvall@theservicecorporation.com
About The Service Corporation, TSC
The Service Corporation, TSC, is a modern IT company that specializes in cloud services. We focus on delivering the market’s best customer experience through our modern cloud-focused service desk. Our entire offering is related to support services. Customers can outsource their support for their users and / or customers to us. We help customers build their own customer service based on the market’s best tools and technology at the forefront and we can process and adapt the tools according to your work processes and not the other way around.
For more information, please visit www.theservicecorporation.se
About Efecte
Efecte helps people to digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to the global goliaths in our space. Our headquarters is located in Finland and we have regional hubs in Germany, Poland, Spain and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace.
