German ITSM market study: Efecte offers best performance-price ratio

German ITSM market study: Efecte offers best performance-price ratio

Espoo, 10. March 2020 - The German analyst firm Research in Action (RiArecently published its 2020 edition of the annual IT Service Management (ITSM) Vendor Selection Matrix study. Finnish ITSM software provider Efecte reached the 5th position in the overall ranking of 20 solutions, with only a few points behind the international market leader ServiceNow. 

With this, RiA considers Efecte to be the European alternative to ServiceNow. Efecte received top marks for its excellent price-performance ratio and high customer satisfaction. The breadth and depth of Efecte’s solutions and the differentiation on the market through innovative functionalities also received very good ratings. Finally, with a customer recommendation rate of 96%, Efecte is ranked amongst the most recommended solutions. The results of the study are based on the opinion of the 750 IT Managers interviewed by RiA. 


"Efecte has worked its way up one place compared to the previous year.
I am thrilled that Efecte has worked our way up to be the leader in the price-performance ratio and that we have established a solid position among the top 10 vendors in this studyIn particular, the very high level of customer satisfaction shows that we are on the right track with our strategy of building a partnership with our customers," says Niilo Fredrikson, CEO of Efecte Plc. 

About RIA's ESM study 

In the 2020 edition of their annual market study, the German analysts from Research in Action (RIA) compared 20 software providers from the IT and Enterprise Service Management sectors and explained trends and challenges in the industry. 750 managers holding responsibility for IT budgets were interviewed for the study either by telephone or online. The respondents evaluated the individual providers according to specific criteria. These included factors like vision and marketing, company stability and implementation power, breadth and depth of the solution offering, market share and growth, and customer satisfaction. 

A free copy of the study (in German language) is available via the following link  


About Efecte

Efecte helps people to digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to the global goliaths in our space. Our headquarters is located in Finland and we have regional hubs in Germany, Poland, Spain and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace. 

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