The Effie AI product family brings generative AI capabilities for IT Service Management, enabling AI with a single click in a way where the user is always in control and data location is known.
ESPOO, Finland (September 19th, 2023) – Efecte, the European alternative in cloud-based service management, releases Effie AI, a friendly generative AI assistant that helps IT issues get solved faster and at a lower cost. It guides users to self-solve their IT issues and makes IT service desk agents more productive by helping with generating responses in ticketing, live chats and emails and automating routine tasks. Effie AI can run in the public cloud, in Efecte’s European Cloud, or in the customer’s own private cloud, and use the OpenAI model or open source-based model hosted locally.
“Leading organizations are increasingly embracing artificial intelligence and smart automation. As all business becomes more reliant on digital tools, it is important that the workflow is not plagued with common IT problems. Effie AI supports organizations in adapting AI as part of their digital transformation, increases overall productivity, helps reduce costs, enhances efficiency, and helps to improve employee experience,” says Niilo Fredrikson, CEO of Efecte.
AI-powered personalized experience where the user is always in control
Effie AI offers a suite of AI technologies developed by Efecte, from native natural language processing (NLP) to generative AI that are designed to work with smaller datasets like an organization’s user data and knowledge base. The customer is in control of the data that is used to personalize AI as well as how much customer relies on AI’s help.
“IT support is critical in enabling smooth and problem-free digital work, but it is at risk of getting left behind when it comes to utilizing AI. A very significant share of end-user tickets is still handled manually by agents, even for low-level and repetitive issues. As well as hampering productivity, this keeps service costs high. The vision for Effie AI is to be a digital personal assistant that knows the users. Instead of general advice, Effie AI integrates information that is related to the context, such as a wider understanding of what the situation is, what kind of devices are being used, and how the situation compares to previous challenges,” says Efecte’s Chief Product Officer Santeri Jussila.
Efecte continues to invest in AI solutions that digitalize and automate work
Effie AI automates and smoothens work by guiding users in daily tasks, helping them self-solve IT issues quickly and independently by finding the right knowledge. This leads to happier end-users, enhanced employee experience, and improved work efficiency. For IT support, it automates routine work tasks and improves productivity with AI, helping for example, in writing replies via chat and email. Effie AI can handle data in multiple languages including English, Finnish, Swedish, German, Spanish, and Polish. You can even reply to, for example, an English-language email in other languages.
Effie AI is the latest chapter in Efecte’s extensive investments in AI-powered solutions. In 2022, Efecte acquired Conversational AI company InteliWISE. In spring 2023, Efecte introduced its first generative AI feature – the GPT-powered Chat. Today, Efecte introduces a suite of AI features under the new Effie AI product brand. Going forward, Efecte plans to introduce new capabilities to help the users while also evolving and optimizing the underlying AI models.
Effie AI is part of Efecte Platform - a single cloud platform to digitalize and automate IT Service Desk and other Service Management processes. Customers get a clear pricing and only pay for what they use.
Effie AI product family consists of different tools, of which customers can choose the optimal solution for them:
For IT support agents:
Effie AI Chat auto-generates helpful, relevant, and friendly live chat prompts with just one click.
Effie AI Email quickly autogenerates smart, relevant email responses using Efecte Service Management data.
Effie AI Tickets saves IT support time by categorizing new tickets, summarizing the issue, and suggesting relevant solutions based on similar issues handled in the past.
Effie AI Summarizer increases IT support’s productivity by auto-generating summaries of conversations with users and pre-populating tickets with relevant information like titles and incident descriptions.
For end-users:
Effie AI Chatbot
Effie AI provides instant help with issues and queries. The Chatbot is a friendly knowledgeable asssistant that guides users to self-solve issues without having to raise a ticket or wait in line for a human agent.
For additional information:
Niilo Fredrikson
CEO, Efecte
niilo.fredrikson@efecte.com
+358 50 356 7177
Santeri Jussila
CPO, Efecte
Santeri.jussila@efecte.com
+358 50 487 1915
About Efecte
Efecte helps people to digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to the global goliaths in our space. Our headquarters is located in Finland and we have regional hubs in Germany, Poland, Spain and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace.
www.efecte.com
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