Efecte HR Service Management

Digitize your HR Services

Improve employee experience and increase their satisfaction with an intuitive one-stop-shop HR Service Management Solution.

Free your HR team from routine tasks. HR cases and service requests can be automated, recorded, and channeled digitally from the self-service portal to different queues. This will save your team from phone calls and shared inboxes that need to be processed manually.

Help people managers stay up-to-date with instant data. Governance, demand, resource and cost management will become transparent with our easy-to-use service management solution that works with leading HR tools.

Watch it in action

Improve Your Employee Experience

| Single location for all requests, cases, and information

| Easy communication and instant status updates

| Organize knowledge base articles surrounding all areas of operation

Utilize Your Resources Better

| Automate repetitive task to increase efficiency

| Easily escalate or redirect cases to the appropriate individual

| Seamlessly collaborate across teams for sharing tasks and information

| Co-create online reports

Manage Performance Based on Data

| Request, review and react to service feedback

| Instantly review operations through real-time graphs, lists and calendars

| Get the full picture by integrating with your existing tools.

"In 2018, we planned to recruit 1,000 new employees, making easy on- and off-boarding essential. In the past, requests were made with several platforms. Now everything is done using Efecte, which greatly increased productivity."

Petri Nieminen, ICT Manager, Valmet Automotive

Get to know Efecte HR Service Management

Self-Service Portal

Our intuitive self-service portal enables organizations to simplify HR services, improve experience and deliver a competitive edge.

| Fast, intuitive and graphic interface

| Guided offering linking multiple services such as on-boarding

| Self-help knowledge center for users

| Embedded approvals and company-wide announcements

| Easily customize or add any services to meet your needs

| Limit offerings based on price, role or any other chosen aspect

| A central location for all employees

HR Service Management self-service portal

Service Management Tool

The service management tool allows service providers to easily complete a variety of daily tasks. Users can easily react to or search for key information, review service levels, cases and automate repetitive tasks.

| Easily limit access with role-based permissions

| Sort data based on included information

| Instantly and visually review current service levels

| Graphic, customizable and searchable dashboards

| Visual reporting with exportable graphs and data

| Instant feedback and reporting

| Easily manage service levels, equipment and more

| Record key vendor information and easily manage budgets

Included Processes

Case Management

HR case management can be a complicated issue. Providing employees a single, easily accessible location can be difficult. The need to not only simplify the process, but restrict access to cases and ensure their completion in a timely manner is essential for modern operations.

How We Deliver

| Report cases through the self-service portal

| Limit the viewability of the cases

| Organize the cases by severity or location

| Receive notification of stagnant cases

| Easily escalate or transfer cases to the appropriate person

Service Delivery Management

Providing employees with the items and services need to complete their daily tasks is paramount. Time spent searching for request locations, or waiting for approval can dramatically hinder business operations. Improving individuals workflows benefits any organization and overall employee satisfaction.

How We Deliver

| Create single item or bundled requests

| Automate simple requests

| Easily review and approve requests through the self-service portal

| Sort requests by type within the service management tool

| Collect detailed feedback through a customizable form

Knowledge Management

Organizational knowledge can be widespread and diverse, the need to centralize and capitalize on this information goes without question. By providing employees with readily available information surrounding common questions or issues goes towards improving their experience, reduce processing times and allow service provides to deal with more complex or pressing issues.

How We Deliver

| Centrally collect organizational knowledge

| Provide helpful articles to employees through the self-service portal

| Search for know solutions within the service management tool

| Allow articles to be rated, ensuring high quality and relevant data

Policy Management

Recording and reviewing policy provider information can be a complicated issue. Maintaining a readily available, accessible and up-to-date list of providers can can help organizational efficiency. Reviewing company, vendor and individual policy levels for comparison can be a time-consuming task.

How We Deliver

| Record key policy and provider information in the service management tool

| Organize and centralize policy information within the self-service portal

| Allow users to easily review policies and ask questions

| Visually review links between providers, items and all areas of the organization

| Graphically review service levels, information, expenses and more

Vendor Management

As companies outsource various areas of their business to focus on their core operations, an efficient vendor management tool proves invaluable. The ability to review service levels in real-time can reduce bottlenecks and slowdowns. Instant review of the entire business operations chain allows for greater operational control.