Transparency of operations and advanced analytics provide a unique opportunity for HR professionals to position themselves as fact-based, strategic partners for businesses.
Watch the "Employee Experience 2.0: people Analytics meets HR Service Delivery" webinar recording!
Improve employee experience and increase their satisfaction with an intuitive one-stop-shop HR Service Management Solution.
Free your HR team from routine tasks. HR cases and service requests can be automated, recorded, and channeled digitally from the self-service portal to different queues. This will save your team from phone calls and shared inboxes that need to be processed manually.
Help people managers stay up-to-date with instant data. Governance, demand, resource and cost management will become transparent with our easy-to-use service management solution that works with leading HR tools.
Petri Nieminen, ICT Manager, Valmet Automotive
Our intuitive self-service portal enables organizations to simplify HR services, improve experience and deliver a competitive edge.
The service management tool allows service providers to easily complete a variety of daily tasks. Users can easily react to or search for key information, review service levels, cases and automate repetitive tasks.
HR case management can be a complicated issue. Providing employees a single, easily accessible location can be difficult. The need to not only simplify the process, but restrict access to cases and ensure their completion in a timely manner is essential for modern operations.
| Report cases through the self-service portal
| Limit the viewability of the cases
| Organize the cases by severity or location
| Receive notification of stagnant cases
| Easily escalate or transfer cases to the appropriate person
Providing employees with the items and services need to complete their daily tasks is paramount. Time spent searching for request locations, or waiting for approval can dramatically hinder business operations. Improving individuals workflows benefits any organization and overall employee satisfaction.
| Create single item or bundled requests
| Automate simple requests
| Easily review and approve requests through the self-service portal
| Sort requests by type within the service management tool
| Collect detailed feedback through a customizable form
Organizational knowledge can be widespread and diverse, the need to centralize and capitalize on this information goes without question. By providing employees with readily available information surrounding common questions or issues goes towards improving their experience, reduce processing times and allow service provides to deal with more complex or pressing issues.
| Centrally collect organizational knowledge
| Provide helpful articles to employees through the self-service portal
| Search for know solutions within the service management tool
| Allow articles to be rated, ensuring high quality and relevant data
Recording and reviewing policy provider information can be a complicated issue. Maintaining a readily available, accessible and up-to-date list of providers can can help organizational efficiency. Reviewing company, vendor and individual policy levels for comparison can be a time-consuming task.
| Record key policy and provider information in the service management tool
| Organize and centralize policy information within the self-service portal
| Allow users to easily review policies and ask questions
| Visually review links between providers, items and all areas of the organization
| Graphically review service levels, information, expenses and more
As companies outsource various areas of their business to focus on their core operations, an efficient vendor management tool proves invaluable. The ability to review service levels in real-time can reduce bottlenecks and slowdowns. Instant review of the entire business operations chain allows for greater operational control.
| Instantly review vendor performance
| Track expenditures based on vendor, service or department
| Record key contract or agreement information for easy review of partners
| Alerts of missed service-level agreements and key performance indicators