You can find here an overview of what's new in 2023.4 and its release notes.
This release's new functionalities bring secure Generative AI capabilities and help customers accelerate their productivity with service management and identity governance. You can read about all of the 2023.4 features, improvements and bug fixes included in this release in Efecte Docs. Please get in touch with our firstname.lastname@example.org if you cannot access the link or have questions about upgrading.
With 2023.4 release, we make the life of service desk agents easier and improve efficiency in their day-to-day work in two ways: with Effie AI assistant and with the renewal of Agent UI.
A few months ago, we launched Effie AI, a friendly digital assistant that helps agents work smarter. We are now bringing the first improvements to Effie AI based on our first pilots. Additionally, our own Efecte-hosted Large Language Model, called Efecte GenAI, is available for piloting with Effie AI Email in February. By using Efecte GenAI, customers can benefit from generative AI technology without integrating with external services (e.g. OpenAI).
Efecte GenAI will support English in the piloting phase. Full multi-language support is in an early-access state and can be enabled for testing purposes.
You can easily check Efecte GenAI service availability and your used quota on the Effie AI Email administration page.
With upcoming additions, agents will be able to perform basic daily support tasks with the new UI.
Agents will be able to:
We continue to enhance the new Self-Service to meet customers’ needs. In this release we will bring again important additions, like new form visuals, capabilities, and administrative tools to offer better end-user experience and control of forms without touching the backend process template.
The 2023.4 release additions enable administrators to:
Efecte Self-Service 2023.4 release significantly improves the accessibility of the product to meet Web Content Accessibility Guidelines (WCAG 2.1 A and AA) definitions, including improvements to support the use of screen readers.
Implementing WCAG offers businesses key advantages, such as: expanding market reach by making products and services accessible to a broader audience; compliance with accessibility standards, which mitigates legal risks; and a commitment to accessibility enhances brand reputation, showcasing a company's focus on user experience.
We have redesigned the Efecte Provisioning Engine (EPE) page for premade connectors, to enable easier and faster connector configuration. The new page will be gradually available in customer environments. We will communicate with customers individually when their environments are updated.
December 20, 2023
You can find here an overview of what's new in 2023.4 and its release notes. This release's new functionalities bring secure Generative AI..
September 20, 2023
You can find here an overview of what's new in 2023.3 and its release notes. This release's new functionalities help customers improve their..